Cards Manager Operations
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Retribuzione / Benefits Flexible Smart Working
Competitive base salary
Health insurance
Pension fund
Training and development opportunities
Birthday day off (#doyourbirthday)
Responsabilità Provide visible, inclusive leadership for Cards Operations and set clear priorities
Own end-to-end integrity, efficiency and customer outcomes of card operations against policies and regulatory obligations
Manage operational risk and remediation of gaps, incidents, and systemic weaknesses
Serve as Operations reference for card-related matters in cross-functional initiatives
Maintain governance for Cards Operations and coordinate remediation of critical incidents and customer-impacting issues
Contribute to transformation roadmap with automation, analytics, and AI-enabled operations
Ensure governance of outsourced activities and third parties, including SLA/KPI performance and exit readiness
Foster a customer-led, collaborative culture and develop digital, data and AI capabilities across the team
Requisiti fondamentali Significant experience in cards, payments or banking operations with team leadership and governance delivery
Ability to manage critical situations, set priorities under pressure and mitigate operational impacts
Degree in Economics, Finance, Business Administration, Engineering, Law or a comparable discipline
Fluency in Italian and strong English, written and spoken
Deep knowledge of
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