Specialist, Logistics Planner

1 giorno fa

Milano, Italia TCL Electronics Europe A tempo pieno

The Logistics Specialist is responsible for end-to-end customer order management, ensuring seamless coordination between sales, logistics, carriers, and customers. The role focuses on order accuracy, delivery execution, claims and returns management, Proof of Delivery (POD) compliance, and proactive customer communication to ensure high service levels and zero backlog of unresolved orders. Manage the complete order-to-delivery cycle, including: o Carrier assignment and delivery scheduling o Delivery Note (DN) creation Maintain constant and proactive communication with customers regarding order status, delivery timelines, and potential issues. • Work cross-functionally with logistics, warehouse, finance, and sales teams to ensure customer satisfaction Proof of Delivery (POD) Management • Maintain organized records for audit and customer reference purposes. o Invoicing and documentation • o Delivery date changes Bachelor’s degree in Business Administration, Supply Chain, Logistics, or a related field (preferred). 2–4 years of experience in sales administration, order management, logistics coordination, or customer operations. Proficiency in ERP systems, MS Excel, and order management tools

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