Ecommerce specialist

2 settimane fa


Rome, Italia BLAZÉ MILANO A tempo pieno

OverviewThe E-Commerce Specialist / Coordinator supports the daily operations, performance, and growth of the brand's e-commerce channel. The role ensures an elevated digital customer experience, efficient backend processes, and alignment with merchandising, logistics, customer care, and communication teams. Key Responsibilities1. Website Management & ContentUpdate and maintain product pages (PDP) including descriptions, images, pricing, attributes, tagging, and merchandising rules.Coordinate new product uploads and ensure accuracy of inventory and product information.Support the implementation of promotional campaigns, home page updates, banners, collections, and seasonal content.Collaborate with communication/brand teams to ensure consistent tone of voice and brand alignment across all digital touchpoints. 2. Merchandising & AssortmentMonitor stock levels, availability, and product visibility to optimize sell-through.Coordinate with merchandising team on drops, deliveries, and product priorities.Support weekly product rotations, homepage updates, and cross-selling strategies.Analyze performance of categories, conversion trends, and bestsellers to inform commercial decisions. 3. Order Management & OperationsOversee the order flow end-to-end: from placement to fulfillment, shipment, and eventual return.Liaise with warehouse, logistics partners, and customer care to ensure timely and accurate deliveries.Support the resolution of operational issues (failed payments, address errors, split orders, etc.).Track KPIs such as shipping lead times, return rates, cancellations, and overall service quality. 4. Customer Experience & Customer Care SupportEnsure the e-commerce experience reflects high luxury standards.Coordinate closely with customer care on inquiries related to e-commerce orders, product information, returns, and exchanges.Identify recurring issues and proactively propose improvements to UX and processes. 5. Reporting & Performance AnalysisMonitor daily/weekly KPIs (traffic, conversion, AOV, UPT, sell-through, return rate, CRR).Provide regular reporting to the management team on trends, insights, and opportunities.Support the development of A/B tests and UX improvements to increase conversion. 6. Project SupportAssist in coordinating digital projects (site redesign, platform updates, integration with 3rd-party tools, CRM, etc.).Collaborate with IT and digital partners to troubleshoot issues.Support rollout of new features, tools,



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    Get AI-powered advice on this job and more exclusive features.OverviewThe E-Commerce Specialist / Coordinator supports the daily operations, performance, and growth of the brand’s e-commerce channel. The role ensures an elevated digital customer experience, efficient backend processes, and alignment with merchandising, logistics, customer care, and...

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    Rome, Italia BLAZÉ MILANO A tempo pieno

    OverviewThe E-Commerce Specialist / Coordinator supports the daily operations, performance, and growth of the brand's e-commerce channel. The role ensures an elevated digital customer experience, efficient backend processes, and alignment with merchandising, logistics, customer care, and communication teams.Key Responsibilities1. Website Management &...

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    OverviewThe E-Commerce Specialist / Coordinator supports the daily operations, performance, and growth of the brand’s e-commerce channel. The role ensures an elevated digital customer experience, efficient backend processes, and alignment with merchandising, logistics, customer care, and communication teams.Key Responsibilities1. Website Management &...

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    Rome, Italia BLAZÉ MILANO A tempo pieno

    Overview The E-Commerce Specialist / Coordinator supports the daily operations, performance, and growth of the brand's e-commerce channel. The role ensures an elevated digital customer experience, efficient backend processes, and alignment with merchandising, logistics, customer care, and communication teams.Key Responsibilities1. Website Management &...

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    Rome, Italia BLAZÉ MILANO A tempo pieno

    Overview The E-Commerce Specialist / Coordinator supports the daily operations, performance, and growth of the brand’s e-commerce channel. The role ensures an elevated digital customer experience, efficient backend processes, and alignment with merchandising, logistics, customer care, and communication teams. Key Responsibilities 1. Website Management &...