Data Center Engineering Operations Chief Engineer, Dceo

OverviewAWS Infrastructure Services (AIS) owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply‑chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Amazon is looking for an energetic, detail‑oriented individual to join our Data Center Engineering Operations Team in the Greater Milan Area. This committed group works to maintain the critical physical infrastructure that supports Amazon Web Services. Specifically, this team works to ensure that the data center’s MEP operates at 100 % availability while maintaining first‑class customer service to the teams and groups within the data centers. The Data Center Chief Engineer (CE) is responsible for ensuring that all electrical, mechanical, and fire/life safety equipment within the data center is operating at peak efficiency. This involves both planned preventative maintenance of equipment, daily corrective work, and emergency response to emergent issues. The CE serves as an expert technical resource interacting with onsite Engineering Operations Technicians (EOT) and any third‑party vendors. They are expected to be a singular focal point for all facility operations and to support Amazon within its owned and operated data centers. Also expected from the CE is the ability to manage large‑scale impacting projects and new‑region support from conception to completion. These projects involve large amounts of independent work as well as collaboration with external support groups including engineering, automation, procurement, and finance in both local and global settings. The CE will be tasked with creating and delivering on key milestones, obtaining and tracking quotes for all necessary costs, and documenting project results for future implementation at other facilities. The goals of such projects are for the CE to drive innovation and resiliency while reducing operational costs in the facilities. The CE directs, trains and supports EOTs in their role of providing hands‑on electrical and mechanical equipment troubleshooting and operations. Implementation and execution of site/equipment‑specific training exercises is also expected. This equipment includes, but is not limited to, stand‑by diesel generators, switchgear, UPSs, PDUs, AHUs, chillers, cooling towers, chemical treatment systems, pumps, motors, VFDs, and building automation systems. The role will be based in the Greater Milan area, however flexibility is required to travel to other locations within the EMEA region if required.Key Job ResponsibilitiesOversee the day‑to‑day operations and maintenance of mechanical and electrical equipment in data centersAssist in the design and build out of new facilitiesAct as an escalation point for all facilities‑related issues within the data center region and work OT hours as needed to support site stabilityPerform root cause analysis of equipment failuresTroubleshoot and report of facility and data sever‑level events within internal SLACreate and deploy new standard practices for Engineering Operations Technicians, Chief Engineers, and vendor support teamsProvide training and guidance to Engineering Operations Technicians and assist in recruiting efforts for the sameEnsure all safety procedures are adhered to by vendor and Amazon staffUtilize internal Change Management Systems to manage building workflowsMV/LV isolation to facilitate MV maintenanceProvide metric availability reporting on a weekly basisCompetencies & BehaviorsAbility to solve problems at their root, stepping back to understand the broader contextAptitude for troubleshooting and problem solvingAbility to maintain SLAs through the implementation of proactive issue detection and immediate responseProven experience of reading SLDs and control schematicsAbility to follow support procedures, system documentation, and issue tracking entries into a trouble ticket systemShows good judgment and instincts in decision makingAbility to prioritize in complex, fast‑paced environmentAbility to demonstrate their ability to take ownership of technical issues brought to them by their customer basePhysical RequirementsWork at heights and from laddersPerform physical tasksWork in a noisy environment with ear protectionWorking LocationThe data centers are located in remote areas outside Milan, where access via public transport may be limited. Therefore, a valid driving license is required for this role.Work ScheduleThis is a 100 % in‑person onsite position due to the hands‑on nature of managing mission‑critical infrastructure. The role follows standard working hours (8 AM – 5 PM Milan time from Mon – Fri) with no shift work.Working LanguagePlease be advised that the interview process at AWS will be conducted in English, as we are an international team based in the Greater Milan area.BASIC QUALIFICATIONSGood verbal and written English communication skillsApprentice/trades certified or diploma in an Electrical fieldDemonstrate key electrical competencies (Practice & Theory)Knowledge of mechanical systems (Mechanical, HVAC systems, Controls)Ability to draft accurate support procedures in English, system documentation, and issue tracking entriesAbility to take full ownership of technical issuesWilling to travel between Data center sites, and internationally if requiredSolid IT skills; experience and knowledge of MS Office suitePREFERRED QUALIFICATIONS3+ years of experience in operations and on‑call support for Data Center facilities / or Mission Critical Plants / Production facilitiesAn undergraduate degree in a technical field (EE, MechE, IndustrialE)Project Management experienceEqual Opportunity StatementAmazon is an equal opportunities employer. 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