Customer Relationship Manager | Facility Management
15 ore fa
Customer Relationship Manager | Facility Management (International Clients)Our client is a prominent Italian leader in Integrated Facility Management and Advanced Logistics . As a strategic partner to major global industrial groups, the company is recognized for its dynamic nature, consistent year-on-year growth, and a widespread presence across the national territory.To further strengthen their organizational structure, they are currently seeking a Customer Relationship ManagerLocation: Province of Rome, ItalyCompany Size: 1,500+ employeesRevenue: €50M+ (growing YoY)Role Nature: New strategic position to support business expansionYOUR NEW ROLEReporting directly to the Operations Director , you will coordinate and manage relationships with international clients within the Facility Management division, serving as the primary point of contact.Your mission is to bridge the gap between global clients and internal operations, ensuring service continuity, full SLA compliance , and exceptional levels of customer satisfaction.More specifically, your key responsibilities will include:Manage relationships with international accounts, utilizing English as the primary language for all professional communications (written and verbal).Act as the daily liaison between the client and the operations teams, ensuring seamless service delivery in accordance with contractual agreements.Monitor and analyze Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) .Proactively handle service requests and complaintsSupport contract renewals, service scope variations, and renegotiations.Prepare and present comprehensive performance reports to clients and Top Management .Represent the company in corporate meetings, business reviews, and audits.HARD & SOFT SKILLSProven experience in similar roles (
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Roma, Italia desmo® A tempo pienoCustomer Relationship Manager | Facility Management (International Clients) Our client is a prominent Italian leader in Integrated Facility Management and Advanced Logistics . As a strategic partner to major global industrial groups, the company is recognized for its dynamic nature, consistent year-on-year growth, and a widespread presence across the...
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Customer Relationship Management Manager
1 giorno fa
Roma, Italia Desmo A tempo pienoCustomer Relationship Manager | Facility Management (International Clients) Our client is a prominent Italian leader in Integrated Facility Management and Advanced Logistics . As a strategic partner to major global industrial groups, the company is recognized for its dynamic nature, consistent year-on-year growth, and a widespread presence across the...
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Roma, Italia desmo® A tempo pienoCustomer Relationship Manager | Facility Management (International Clients) Our client is a prominent Italian leader in Integrated Facility Management and Advanced Logistics . As a strategic partner to major global industrial groups, the company is recognized for its dynamic nature, consistent year-on-year growth, and a widespread presence across the...
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Roma, Italia desmo A tempo pienoCustomer Relationship Manager | Facility Management (International Clients) Our client is a prominent Italian leader in Integrated Facility Management and Advanced Logistics . As a strategic partner to major global industrial groups, the company is recognized for its dynamic nature, consistent year-on-year growth, and a widespread presence across the...
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Roma, Italia desmo A tempo pienoCustomer Relationship Manager | Facility Management (International Clients) Our client is a prominent Italian leader in Integrated Facility Management and Advanced Logistics. As a strategic partner to major global industrial groups, the company is recognized for its dynamic nature, consistent year-on-year growth, and a widespread presence across the national...
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Roma, Italia desmo® A tempo pienoCustomer Relationship Manager | Facility Management (International Clients) Our client is a prominent Italian leader in Integrated Facility Management and Advanced Logistics . As a strategic partner to major global industrial groups, the company is recognized for its dynamic nature, consistent year-on-year growth, and a widespread presence across the...
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Roma, Italia desmo® A tempo pienoCustomer Relationship Manager | Facility Management (International Clients) Our client is a prominent Italian leader in Integrated Facility Management and Advanced Logistics . As a strategic partner to major global industrial groups, the company is recognized for its dynamic nature, consistent year-on-year growth, and a widespread presence across the...
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Roma, Italia desmo A tempo pienoCustomer Relationship Manager | Facility Management (International Clients)Our client is a prominent Italian leader in Integrated Facility Management and Advanced Logistics. As a strategic partner to major global industrial groups, the company is recognized for its dynamic nature, consistent year-on-year growth, and a widespread presence across the national...
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Roma, Italia desmo® A tempo pienoCustomer Relationship Manager | Facility Management (International Clients) Our client is a prominent Italian leader in Integrated Facility Management and Advanced Logistics . As a strategic partner to major global industrial groups, the company is recognized for its dynamic nature, consistent year-on-year growth, and a widespread presence across the...
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Roma, Italia Desmo A tempo pienoCustomer Relationship Manager | Facility Management (International Clients) Our client is a prominent Italian leader in Integrated Facility Management and Advanced Logistics . As a strategic partner to major global industrial groups, the company is recognized for its dynamic nature, consistent year-on-year growth, and a widespread presence across the...
