Helpdesk Expert
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Azienda : Allianz Tipo Lavoro : Full Time Italy
Descrizione Lavoro - Helpdesk Expert
What you do
Monitor, track, and resolve IT support tickets using ticketing systems
Provide technical support via phone, email, chat, and remote access tools
Troubleshoot hardware/software issues, network connectivity, and user access problems
Document solutions and maintain an up-to-date knowledge base
Escalate complex issues to senior technicians or specialized teams
Install, configure, and update software, operating systems, and security patches
Assist in user onboarding/offboarding , including
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