BALENCIAGA Store Director

Summary About us
Founded by Spanish-born Cristóbal Balenciaga in 1917 and established in Paris in 1937, the original House of Balenciaga defined modern couture with its many innovations to form and technique. Today it continues to uphold the vision of the House through boundary-pushing collections including women’s and men’s ready-to-wear, accessories, and objets d’art. The brand’s unprecedented interactions with the expanding digital realm, material developments, and today’s social responsibilities keep it at the forefront of modernity. In 2021, Balenciaga’s 50th Couture collection—the House’s first since its founder retired in 1968 – reintroduces a standard of cutting-edge elegance. From October 2015 to July 2025, Demna designed both men’s and women’s collections as the Artistic Director.
In July 2025, Pierpaolo Piccioli was appointed Creative Director of Balenciaga. Job Description We are currently seeking a Store Director who will report to the Retail Manager Italy for our Flagship store in Milano Montenapoleone. Your opportunity You will be responsible for driving the store’s performance and ensuring operational excellence. You will lead and develop your team towards high performance, ensure the highest standards of client service, and actively contribute to the visibility and expression of Balenciaga’s current brand image and vision. How you will contribute Your responsibilities will include: Commercial Performance & Client Excellence

• Drive the store’s commercial performance, ensure accurate and comprehensive reporting, and provide recommendations tailored to the market and the strategic vision for growth.
• Ensure an impeccable level of client service, fully aligned with the Maison’s standards.
• Support and coach the team in promoting Ready-to-Wear and providing comprehensive styling advice.
• Ensure strict compliance with retail procedures, including operations, cash management, compliance and quality standards.

• Lead and develop your team through individual and collective coaching, morning briefings and performance evaluations. Act as the in-store liaison with the Training team.
• Lead recruitment processes, oversee onboarding and ensure each team member embraces Balenciaga’s values and vision.
• Manage day-to-day staff operations, including schedules, discipline, appearance and leading by example.

• Build and develop a strong portfolio of loyal clients and brand ambassadors, while continuing to grow both the local and international client base.
• Implement high-quality CRM initiatives, demonstrating a strong understanding of client expectations and behaviours.
• Provide structured feedback and insights from the boutique, including client expectations, local trends and qualitative feedback on products and collections, providing key information to support Retail management.

• Ensure collections are presented in strict accordance with Merchandising guidelines.
• Guarantee visual consistency and the appropriate expression of the Maison’s identity throughout the sales floor.

• Take responsibility for all store controls, including internal organization, compliance, and safety and quality standards.
• Oversee stock management, including replenishment, inventories, discrepancy investigations and the smooth flow of merchandise.
• Ensure the accurate management of repairs, after-sales service cases and alterations.

• Experienced in managing a luxury boutique and leading performance-driven teams.
• Excellent interpersonal skills, with a strong sense of service and highly developed listening skills.
• Responsive, accountable and well-organized, with a natural sense of presentation and persuasion.
• Strong existing client portfolio and an in-depth knowledge of the local clientele.
• Comfortable with digital and IT tools, with a genuine passion for fashion and strong product sensitivity.
• Fluent in both Italian and English; a third language would be an asset.

• National Collective Labour Agreement (CCNL): National Collective Labour Agreement for Employees of Companies in the Tertiary Sector, Distribution, and Services.
• Category: Manager (Quadro)
• Indicative salary range: €85,000–€95,000, depending on the candidate’s experience.
• Variable Annual Bonus: Eligibility to a variable annual bonus linked to the achievement of individual and company objectives, in line wi