Front Of House Manager

6 giorni fa

rome, lazio, Italia Minor Hotels Tempo pieno

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Front Of House Manager - Anantara Palazzo Naiadi Rome Hotel Date: Jul 9, 2026 Location: Rome, IT Italy Department: Front Office Join Anantara Hotels and Resorts if you are passionate about a career that offers authentic luxury in some of the world's most unique and exciting locations. In contemporary luxury hospitality, Front Office is far more than reception — it is leadership, human connection and the ability to turn every arrival into a seamless and memorable experience. We are currently looking for a highly professional Front Of House to join our 5-star luxury hotel in Rome. The ideal candidate will bring international exposure, outstanding leadership skills and a collaborative approach to managing large teams within a luxury environment.

What will be your mission?

At Anantara Palazzo Naiadi Rome Hotel, luxury is not simply delivered — it is lived, every day. Set in a magnificent crescent-shaped marble palazzo overlooking Piazza della Repubblica, the hotel is one of Rome’s most distinctive five-star addresses, with 232 rooms and suites, a panoramic rooftop terrace and pool, refined dining experiences, and an extraordinary setting suspended above the ancient Baths of Diocletian. As part of Anantara Hotels & Resorts, a luxury brand built around immersive, destination-led hospitality and “Unforgettable Journeys”, this role offers the opportunity to shape exceptional guest experiences in one of the Eternal City’s most iconic luxury hotels. We are seeking an accomplished, charismatic and highly operational Front of House Manager to lead the heart of the guest journey and ensure seamless, elegant and personalised service from arrival to departure. This is a pivotal leadership role for a hospitality professional who understands that true luxury lies in flawless execution, genuine warmth and anticipatory service. At Anantara Palazzo Naiadi Rome Hotel, you will oversee the full Front of House operation, elevating every touchpoint in an environment where historic grandeur meets contemporary luxury. The successful candidate will supervise and inspire the teams across: Front Office Concierge Guest Relations Porters Doormen Courtesy Car operations You will be responsible for creating a culture of excellence, ensuring the highest standards of service, presentation and efficiency, while driving guest satisfaction, team engagement and operational performance.

What will you do?

Lead, manage and develop all Front of House departments, ensuring a consistently exceptional guest experience.
Oversee daily operations across Front Office, Concierge and Guest Relations, ensuring service is intuitive, efficient and personalised.
Supervise the Porters, Doormen and Courtesy Car teams, ensuring a polished and professional arrival and departure experience.
Act as a visible and inspiring leader in the lobby and public areas, setting the tone for luxury hospitality at every moment.
Ensure smooth communication and collaboration with Housekeeping, F&B, Engineering, Security and all operational departments.
Drive service excellence through coaching, training and performance management.
Handle guest feedback, special requests and service recovery with confidence, empathy and discretion.
Monitor departmental procedures, standards and compliance, ensuring flawless execution and attention to detail.
Support budgeting, scheduling, workforce planning and productivity across the Front of House function.
Champion the hotel’s luxury positioning and contribute to delivering the distinctive Anantara guest experience.

What are we looking for?

Proven experience in a senior Front Office or Rooms Division leadership role within a luxury hotel environment.
A strong understanding of high-end guest expectations and personalised service culture.
Demonstrated experience leading multi-skilled Front of House teams in a fast-paced, service-driven operation.
A natural host with excellent interpersonal, organisational and problem-solving skills.
Strong operational presence, with the ability to remain calm, composed and solutions-focused under pressure.
A collaborative leadership style and a passion for developing talent.
Excellent command of English; additional languages will be considered a strong advantage.
A genuine passion for luxury hospitality, guest engagement and creating memorable experiences.
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Front Of House Manager

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