IT Support Technician
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Joining EOLEN means becoming part of an engineering and IT consulting firm , a subsidiary of the GECI International Group , with a presence in France and abroad.
We operate in strategic sectors such as energy, banking, telecommunications, aerospace, and defense .
Our mission: to support our clients in high value-added projects in Cloud, Data, Cybersecurity, Software Development, and IT Infrastructure , within demanding technical environments.
We believe in the potential of our talents and invest in their growth, helping them build ambitious and evolving careers .
Locations: Geneva (Switzerland) – Milan (Italy)
Contract: Full-time – Permanent position (CDI)
Working hours: Monday to Friday, between 8:00 a.m. and 7:00 p.m. (shift schedule)
Languages: Fluent French, professional English (B2+), Italian appreciated
Mission
As an Onsite IT Support Technician , you will provide Level 2 technical support for headquarters and regional offices, acting as the local relay after the Service Desk (Level 1).
You will handle incidents, service requests, and IMAC operations (Install, Move, Add, Change) on users’ workstations and peripherals.
Your goal is to ensure the availability and reliability of IT equipment and contribute to the knowledge base for Level 1 teams.
Key Responsibilities
Incident Resolution & Request Management
-Provide onsite support for unresolved incidents escalated from the Service Desk.
-Handle scheduled service requests such as workstation installations, software setup, and access configurations.
-Support local infrastructure operations (cabling, device connections, basic network assistance).
-Update tickets and documentation in the ITSM system.
Workstation Deployment & Maintenance
-Prepare, deploy, and configure user devices (Windows / macOS) according to corporate standards.
-Set up user profiles and install required applications.
-Apply security patches and updates.
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