Department Manager

7 giorni fa


Via Milano, Italia Giorgio Armani A tempo pieno

Context and Purpose of the JobWithin the Armani Exchange A|X Store in Milan, you will join the team as Department Manager. You will work with the Store Manager in managing the assigned department and the team, taking care of operations and performance maximization (sales volume, profitability, customer portfolio, etc.). You will work in close contact with the Client Advisors by infusing energy into the team through your commitment and lead with passion to stimulate achievement of the best possible results. All these efforts aim to offer excellence in customer service. You will oversee the development of each Client Advisor, identifying the strengths and areas for improvement, training and coaching them daily.ResponsibilitiesDrive sales by analysing performance data and implementing improvement strategies for your Department and for the whole storeAnalyse objectives provided by the Store Manager to the Client Advisors and drive their achievementFoster client‑centric culture within the team, supporting them on client discovery, increasing loyalty of existing ones and sharing best practice on clienteling activities and salesOrganise and conduct staff induction programmes, trainings, morning briefings, one‑to‑one in order to support team’s growth and engagementIdentify and develop talents within your team to propose for internal development opportunities in agreement with the Store Manager and the HR TeamSupport the Store Manager on staffing roster and annual leave, always ensuring proper coverage of the selling floor and smooth store operationsEnsure impeccable aesthetics in the store taking care of internal visual and windows display following VM guidelinesObserve and apply Company policies and procedures, ensuring that all directives are observed in the storeOversee management of warehouse space and ensure availability of the full range of items in the collection. Monitor warehouse spaces dedicated for example to repairs, packaging, VM toolsSupervise goods receiving and stock management are always efficient and timelyHelp the Store Manager maintaining organisation of administrative responsibilities and supervise cash procedures and regulationsTake an active role in inventoryRequirements3+ years of experience in the same role, possibly within the Fashion & Luxury industryAnalytical skills and KPI knowledgeFluent knowledge of English and ItalianManagerial skills and customer service skillsOutstanding communication and interpersonal skillsExcellent team leadership skillsResponsibility and reliabilityWe promote diversity and inclusion in all forms, within a collaborative environment where your talent can flourish in the pursuit of a common goal: yours and our growth.#J-18808-Ljbffr


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