Remote Service Technician

On behalf of one of our clients, Unox, a leading company in the professional oven sector, recognized for its innovative spirit and high-quality solutions, we are seeking a Remote Service Technician (aka Service Experience) to cover an assigned geographic area by phone or e-mails.

In this role, you will be responsible for remote technical support to the clients, ensuring service excellence and customer satisfaction within your territory.

Key Responsibilities
- Providing technical assistance by telephone or emails to customers who contact the company for clarifications on how to operate and use the company products
- Supporting customers regarding the operation and use of the company's products and services, identifying solutions and providing assistance to eliminate the causes of a failure or malfuntion and to ensure correct operation
- Manage return activities
- Forward the problems encountered to the company internal field technical support teams
- Ensure the preparation of reports with the most frequent causes of a failure or malfunctioning
- Instruct and update customers and the technical support team on the technical features and procedures for installing and repairing products

Requirements
- Technical background
- Excellent proficiency in Dutch
- Proficiency in English is a plus
- Strong communication and problem-solving skills
- Willingness to travel for customer support and internal trainings

What we offer
- Working Conditions and Benefits
- Permanent contract
- Gross annual salary ranging from €38,000 to €44,000