Service Contract Manager

12 ore fa

milan, lombardy, Italia Vanderlande Industries GmbH Tempo pieno

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Service Contract Manager
Location: Saronno / Milan / Italy
Reporting to : Service Manager Italy
Travel: Regular travel within Italy and occasional international travel
About the Role
Vanderlande is looking for a highly motivated Service Contract Manager to act as the primary customer and business partner for assigned service contracts.
This role goes beyond traditional contract administration. We are looking for a business-oriented professional capable of building strong customer relationships, ensuring contractual performance, managing financial results, identifying business opportunities, and driving continuous improvement initiatives.
The Service Contract Manager acts as the primary owner of the customer relationship and the contractual performance of assigned service agreements.
Working closely with the Service Operations Team Leader and the operational teams, this role ensures that customer expectations, contractual commitments, business objectives, and service outcomes remain aligned.
Beyond contract performance, the role plays a key part in developing long-term customer partnerships. By working closely with Vanderlande commercial, business development, and service sales teams, the Service Contract Manager identifies customer needs, promotes continuous improvement initiatives, supports investment discussions, and contributes to the sustainable growth of Vanderlande’s service business.
The successful candidate will combine commercial awareness, financial understanding, customer focus, and leadership skills to support the growth and long‑term success of Vanderlande's Service business.
Ideal Candidate Profile
We are looking for a future service leader who can successfully balance customer satisfaction, contractual performance, financial results, and business growth.
The ideal candidate understands that long-term service success comes from building trusted customer relationships, managing business risks, and continuously creating value for both the customer and Vanderlande.
Preferred Backgrounds
Service Contract Management
Service Management
Service Sales
Customer Success Management (Industrial / B2B environments)
Industrial Business Development
Industrial Automation, Intralogistics, Material Handling or Capital Equipment Industries
Operations Management
Maintenance Management
Technical

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