Senior Director, Professional Services

GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining what's possible in software development. Thanks to products like Duo Enterprise and Duo Agent Platform, customers get AI benefits at every stage of the SDLC.The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.An overview of this roleAs the Senior Director of Professional Services, you will be responsible for leading GitLab’s global services delivery across EMEA, ensuring customers realize the full value of our AI-powered DevSecOps platform. You’ll oversee a distributed team of managers, architects, engineers, and other services professionals, setting the vision and strategy for how we design and deliver consulting, implementation, training, and advisory services. Reporting to the VP, Global Professional Services (based in AMER), you’ll translate company goals into a clear services strategy, drive operational excellence, and own key delivery and financial outcomes for the region. In your first year, you’ll refine our delivery model, strengthen collaboration with Sales, Product, and Customer Support, and scale the organization in line with a fast‑growing, subscription‑based business. This is a unique opportunity to shape how GitLab customers adopt and expand GitLab, co‑creating the future of DevSecOps with some of the world’s most innovative companies.Some examples of our projects:Leading complex, multi‑region implementation programs that accelerate adoption of GitLab across large enterprisesDefining and improving sales/delivery methodologies, tooling, and best practices for our professional services teamsCollaborating with Product and Engineering to align new service offerings with GitLab’s roadmap and customer needsPartnering with Sales to develop services‑led go‑to‑market plans that drive renewals, expansions, and long‑term customer successWhat you’ll doLead the strategy, sales, delivery, and continuous improvement of GitLab’s Professional Services organization across EMEA, ensuring high‑quality outcomes for customers and strong alignment with company objectives.Partner closely with sales, customer success, support, and product teams to design and deliver services that accelerate adoption of GitLab’s AI‑powered DevSecOps platform and drive customer value.Define, track, and report on key performance indicators (KPIs) for Professional Services, including bookings, utilization, delivery quality, customer satisfaction, and financial performance against the Professional Services profit and loss (P&L).Build and maintain strong executive‑level relationships with key customers across EMEA, acting as a senior escalation point and trusted advisor to ensure successful outcomes, renewals, and expansions.Own the Professional Services portfolio and delivery lifecycle, from scoping and proposal through implementation, enablement, and post‑go‑live success, ensuring engagements meet contractual commitments and customer expectations.Work closely with product and engineering teams to ensure services offerings are aligned with GitLab’s roadmap, including on‑premises, SaaS, and cloud deployments, and to provide structured feedback from customers.Manage and optimize resource planning, staffing models, and partner delivery strategies (including consulting and implementation partners) to deliver services efficiently and profitably at scale.Foster a culture of high performance, accountability, and learning within the Professional Services team, supporting career growth, mentoring leaders, and continuously improving delivery methodologies, processes, and tools.What you’ll bringDemonstrated progressive experience leading and delivering professional services in a technology or software company, including overseeing complex customer engagements from design through successful outcomes.Proven experience building and scaling a professional services business, including managing budgets and financial performance (for example, working with P&L and other key metrics).Experience leading technical, cross‑functional professional services organizations (for example, consulting, implementation, training, project management, and delivery partners), with a focus on coaching managers and developing high‑performing teams in a fast‑paced, growing company.Strong background in subscription‑based business models and delivering both on‑premises and SaaS solutions, with a clear understanding of how services drive renewals, expansions, and customer success.Deep familiarity with software development lifecycle (SDLC), agile and DevOps practices, and modern software development tools and technologies (for example, Docker, Kubernetes, and major cloud platforms such as AWS, GCP, or Azure).Strategic thinking and business acumen, with the ability to translate company goals into clear professional services strategies, offerings, and scalable delivery models.Excellent communication and interpersonal skills, with the ability to build trusted relationships with senior customer stakeholders, internal executives, and cross‑functional partners.Ability to operate autonomously in a fully remote, distributed, and asynchronous work environment, while remaining highly accountable to outcomes and able to travel up to 20 percent of the time if needed, in line with GitLab’s travel policy.About the teamThe Professional Services team at GitLab is dedicated to helping customers realize the full value of our platform through high quality consulting, implementation, and enablement services. We own the delivery and evolution of service offerings and delivery models that drive successful outcomes, accelerate adoption, and support long‑term customer success. Composed of experienced managers, architects, engineers, project managers, and other specialists distributed across multiple regions, we operate asynchronously to support customers globally and maintain continuous progress. We focus on delivering predictable, high impact engagements, fostering open communication with customers and internal teams, and adapting to the evolving needs of a fast growing, subscription based business.How GitLab will support youBenefits to support your health, finances, and well‑beingFlexible Paid Time OffTeam Member Resource GroupsEquity Compensation & Employee Stock Purchase PlanGrowth and Development FundParental leaveHome office supportPlease note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you’re excited about this role, please apply and allow our recruiters to assess your application.Country Hiring Guidelines:GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location‑based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.Privacy Policy:Please review our Recruitment Privacy Policy. Your privacy is important to us.GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.#J-18808-Ljbffr