Senior Technical Success Manager

Apply for the Senior Technical Success Manager role at Sprinklr.Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale across every customer touchpoint. By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team—spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management—enabling enterprises to unify data, break down silos, and act on real-time insights. Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr.Job DescriptionAs a Technical Success Manager (TSM) – Core, you will be a trusted advisor responsible for driving adoption, value realization, and long-term success for Sprinklr’s most strategic customers across the Marketing, Social, and Advertising product suite. Your role exists to bridge the gap between business objectives and platform capabilities using deep product expertise to help customers unlock the full value of Sprinklr’s Core solutions. This is a customer‑facing, technically proficient role that empowers clients to scale, automate, and optimize their execution and ROI through Sprinklr, ensuring Sprinklr becomes a foundational layer in the customer’s stack.What You’ll DoStrategic Product AdvisingLead the strategic technical relationship across Sprinklr’s Core suite: Social Publishing, Listening, Paid Ads, Marketing AnalyticsAct as the primary advisor on platform architecture, user journeys, tagging schemas, and governance frameworksTranslate marketing KPIs (ROAS, brand health, sentiment shift, audience reach) into Sprinklr configurations and use casesAdoption & Value RealizationOwn the end‑to‑end adoption lifecycle across multiple teams (Digital, Social, Brand, Media, Analytics), ensuring frictionless onboarding and proactive value expansionFoster relationships with cross‑functional stakeholders to align platform adoption with customer‑specific goals and KPIsConduct workspace audits, health score tracking, and usage diagnostics using internal CSP tools to drive recommendations and de‑risk accountsBuild reusable playbooks to institutionalize best practices across campaign orchestration, paid amplification, and influencer managementProgram LeadershipCoordinate cross‑functional teams (Product, Solutions Consultants, Services) to address technical challenges, rollout new modules, or guide strategic expansionRun business reviews tailored to executive audiences, combining KPIs, platform telemetry, and business outcomes into ROI narrativesCo‑develop success plans with clear KPI alignment, growth targets, and product rollout timelines—adjusted to market and org evolutionCustomer EmpowermentDeliver stakeholder‑specific enablement—executive workshops, advanced user trainings, feature adoption campaigns—designed to improve usability and internal platform advocacyIdentify blockers to adoption and proactively create corrective action paths: integrations, UX simplification, org change supportCultivate internal champions and promise a culture of self‑service to strengthen long‑term platform adoptionProduct InfluenceServe as a feedback loop to Sprinklr Product and Engineering teams—surfacing structured insights based on real‑world campaign needs, integrations, or analytics gapsAdvise customers on how to align their future marketing strategy with Sprinklr’s roadmap capabilities and beta features (data management and intelligence, CRM platform and tools, business analytics and reporting, etc.)Growth & Commercial SupportWork closely with Sales and Solutions teams to uncover upsell/cross‑sell opportunities: Ads module, Listening, new brand/geography activation, etc.Understand the client’s tech stack and vendor landscape to position Sprinklr as a consolidator and differentiatorRequired QualificationsBachelor’s degree in Marketing, Communications, Computer Science, or related field6+ years in MarTech, AdTech, or digital media consulting, working with enterprise‑grade solutions and cross‑functional marketing teamsDeep experience in campaign setup, media planning, or brand marketing strategy at large organizationsStrong understanding of omnichannel marketing strategy (organic, paid, owned) and platform analyticsAbility to configure, audit, and optimize workspace and tagging structures in complex enterprise environmentsExecutive‑level presentation and stakeholder management skills; experience facilitating roadmap sessions and quarterly reviewsData fluency: ability to interpret telemetry, product usage, and marketing KPIs and convert into strategic actionsWhat Sets You ApartPrior experience implementing or scaling Sprinklr or similar platforms (Adobe, Salesforce Marketing Cloud, Khoros)Deep familiarity with social ad platforms (Meta, Google, TikTok), social listening taxonomy, and crisis/PR workflowsExperience leading digital transformation projects or global rollouts across brands, geographies, or business unitsPMP, Agile, or relevant certification; fluency in campaign lifecycle management toolsStrong business acumen and comfort advising CMOs, Digital Transformation leads, or Global Brand ManagersExceptional relationship‑building skills and a collaborative mindset; ability to navigate complex orgs and earn trust across levelsCustomer‑first thinking with a bias toward empathyProactive problem‑solving and a proven ability to distill complex needs into clear, actionable strategies; balancing technical depth with business relevanceWe focus on our missionLead a new category of enterprise software that we call Unified‑CXMEmpower companies to deliver next‑generation, unified engagement journeys that reimagine the customer experienceCreate a culture of customer obsession, with trust, teamwork, and accountabilityWe believe in our productCustomers who value exceptional customer experiences have all the tools they need on our single unified platform, built with an operating system approach on a single codebase. Everything— and everyone—can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified‑CXM) as a category is just getting started, we are well on our way to creating a no‑compromise, unified approach to better customer experiences for the world’s leading enterprise brands.We invest in our peopleWe offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well‑being when you need it. We provide voluntary healthcare coverage where applicable and paid time off to recharge and spend time with loved ones. Our open mentoring program is designed to create meaningful connections that support growth and amplify our focus.EEO - Our philosophySprinklr is proud to be an equal‑opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.#J-18808-Ljbffr