Field Service Engineer, Italy
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As a Junior Field Service Engineer, you will install, maintain, and repair Illumina instrument systems in field settings across Italy. You’ll troubleshoot on-site, coordinate service requests with cross-functional teams, and assist with new installations and validations. You’ll manage service parts and support opportunities with sales and marketing, while building strong customer relationships. This role offers hands-on learning in a customer-facing environment and contributes to meaningful health and genomics work.
Retribuzione / Benefits bonus or commission
potential equity
flexible time off
summer shutdown
inclusive environment
zero-net pay gap
Responsabilità Install, maintain, repair and upgrade Illumina instrument systems
Troubleshoot technical issues and provide on-site customer support
Coordinate service requests and drive timely resolutions
Support new instrument installations, including facility inspections and validation
Maintain service-parts inventory for effective interventions
Collaborate with sales/marketing on placements, upgrades and contract renewals
Build relationships with customers and internal partners
Participate in departmental projects to expand technical knowledge
Requisiti fondamentali Engineering background or related technical field
Interest in hands-on troubleshooting with complex instrumentation
Exposure to optics and lasers (welcomed)
Familiarity with Linux, networked IT advantageous
Strong communication and customer-facing skills
Organizational and problem-solving abilities
Collaborative mindset and willingness to learn
Residence in Italy with a valid Italian driving license and up to 80% travel
Fluent Italian and English
Preference for candidates in Campania or Puglia
strong communication
customer-facing skills
collaborative mindset
optics and lasers
Linux
networked IT
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