Customer Service Assistant

6 giorni fa

Rome, Italia Altro A tempo pieno

Customer Service Assistant - Based in Rome (LaRinascente) Refund Tax Free Forms at Merchant’s LaRinascente Refund neighboring following Global Blue and Merchant’s guidelines and policies.Main Duties and ResponsibilitiesVerify and refund Tax Free Forms to international travellersEnsure a satisfactory experience for our customersPrevent refunding mistakes and fraudPrepare reports as neededObserve Global Blue and Merchant’s policies, guidelines and proceduresVerify the accuracy of customer documentationMain KPIsNumber of refunded transactionsRefunding mistake ratio၏ Reporting and CollaborationReporting line: Issuing & Refund CoordinatorMainly cooperates with:Background and EducationHelpful: experience in face to face customer contactHelpful: airport, retail or front office experienceSpecific Skills and KnowledgeMust be fluent in English.Other helpful languages in order of relevance: Chinese, Portuguese, spanishMust be dedicated to service and customer satisfactionExperienced in using office softwareMust have a clean criminal recordAbility to remain focused and deliver high‑quality service during periods of intense customer trafficMust be nim pemer but thoroughMust be a good team playerPrevious working experience is a plusAvailability to work according to an organized shift system, as required by operational needsSeniority LevelEntry levelEmployment TypePart-timeJob FunctionCustomer Service#J-18808-Ljbffr

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    1 settimana fa

    Rome, Italia Altro A tempo pieno

    Customer Service Assistant - Based in Rome (LaRinascente)Refund Tax Free Forms at Merchant’s LaRinascente Refund Point following Global Blue and Merchant’s guidelines and policies.Main duties and responsibilitiesVerify and refund Tax Free Forms to international travellersEnsure a satisfactory experience for our customersPrevent refunding mistakes and...

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    1 settimana fa

    Rome, Italia Altro A tempo pieno

    Customer Service Assistant – Rome (LaRinascente) Get AI-powered advice on this job and more exclusive features.Refund Tax Free Forms at Merchant’s LaRinascente Refund Point following Global Blue and Merchant’s guidelines and policies.Responsibilities Verify and refund Tax Free Forms to international travellersEnsure a satisfactory experience for our...

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  • Customer Service Assistant

    1 settimana fa

    Rome, Italia Altro A tempo pieno

    Customer Service Assistant – Rome (LaRinascente)Get AI-powered advice on this job and more exclusive features. Refund Tax Free Forms at Merchant’s LaRinascente Refund Point following Global Blue and Merchant’s guidelines and policies. ResponsibilitiesVerify and refund Tax Free Forms to international travellers Ensure a satisfactory experience for our...

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