Content Production Project Manager

Serviceplan Italy is looking for aContent Production Project Managerto take full ownership of content production for astrategic international client . This is a senioroperational leadership role within the client project .The mission is simple but critical:turn creative ideas into high-quality, scalable content delivered on time, on budget, and across all channels and markets .The Role As Content Production Project Manager, you are responsible forhow content gets produced and delivered . You sit at the intersection of creativity, operations, technology, and client service. You act as the single operational ownerwithin the agency teamfor the client’s content production ecosystem. You coordinate creative teams, local and offshore production teams, and technology partners to ensure smooth execution. You are theguarantor of delivery quality, budget control, timelines, and coordination . This role requires a strong understanding of creative projects, combined with an operational mindset focused on structure, efficiency, and scalability.What You Will Do You lead end-to-end content production, from planning and adaptation to localization and delivery. You structure workflows, manage priorities, and ensure production runs efficiently at scale. You oversee DTC design and content asset production, including banners, videos, and digital assets. You manage international and offshore production setups and act as the main point of contact for the client on all production-related topics. You continuously improve the production model by leveraging modern project management tools and by integrating automation and AI into workflows.Who We Are Looking For You have strong experience in content production or agency operations, combined with5 to 10 years of experience in digital transformation . You are comfortable working in international environments and managing offshore or nearshore production teams. You understand creative workflows and know how to translate ideas intoscalable execution. You areperfectly bilingual in English (UK) and Italian , based in Milan, and comfortable working fully on-site. You have exceptional communication skills, both internally and externally, a strong client-service mindset, and a natural tendency to be solution-oriented and accountable.Required Experience 5–10 yearsin content production, agency operations, or delivery roles 5–10 years of experience in digital transformation Proven experience ininternational environments Strong experience managingoffshore / nearshore production teams Solid background inDTC design and content asset production(banners, video, digital assets)Why This Role Matters You will be responsible forthe quality, efficiency, and reliability of content deliveryfor a strategic client. Your work will directly impact client satisfaction, operational performance, and the long-term success of the Content Factory.Who This Role Is For This role is for someone who: Understandscreative projects , but thinks like anoperations leader Is comfortable managing complexity, volume, and international setups Enjoys structuring, coordinating, and optimizing production Takes full ownership and accountability Acts as asolution-oriented partnerfor the clientTools, AI & Digital Skills Strong knowledge ofproject management and production tools(Workfront, ClickUp, Jira, DAM, CMS) Functional and technical understanding ofAI applied to content productionLanguage & Location Perfectly bilingual: English (UK) & Italian Based in Milan – on-site onlyProfile & Mindset Fully accountable forquality, budget, coordination, and delivery Exceptional communication skills (internal & external) Strong client-service mindset, solution-oriented Structured, pragmatic, and hands-on