Sales Manager

4 giorni fa

lüsen, trentino south tyrol, Italia SAN SONNEA Tempo pieno

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To lead our Sales & Reservations team, we are looking for a service-driven, articulate, and highly organized Sales Manager (m/f/d) who stands out through professionalism and a passion for delivering exceptional guest service.

YOUR TASKS:

Lead, organise and coordinate the Sales & Reservations team, including structured task allocation within the Back Office
Actively sell our rooms and suites while driving targeted upselling of additional services and tailored holiday experiences prior to arrival
Provide personal and telephone consultation to our guests and create tailored offers and booking confirmations
Analyse relevant sales and reservation performance indicators and develop concrete measures to optimise sales and occupancy
Monitor and manage incoming reservations across direct and electronic booking channels
Ensure the professional handling of bookings, amendments and individual guest requests
Manage, review and continuously optimise content and templates within the correspondence management system
Ensure smooth communication between Sales & Reservations, Front Office and General Management
Onboard and develop new team members and create and implement structured training and onboarding processes
Ensure and continuously develop quality and service standards within Sales & Reservations

YOUR PROFILE:

Completed vocational training in hospitality or a comparable qualification
Several years of professional experience in Sales, Reservations or Front Office, ideally within upscale or luxury hospitality
Initial leadership experience or experience coordinating a team
Strong sales mindset and enthusiasm for selling premium rooms, suites and tailored holiday experiences
Excellent communication skills and a passion for providing personalised advice to discerning international guests
Analytical and commercial mindset with a good understanding of sales performance indicators and occupancy optimisation
Excellent organisational skills and an independent, structured and responsible working style
Proficiency in MS Office, particularly Excel, and ideally experience with hotel management and reservation systems
Team spirit, flexibility and a solution-oriented mindset
Excellent written and spoken English, Italian and German

WHAT WE OFFER:

All-inclusive onboarding for a good start
Working amidst the unspoiled nature of the Dolomites with a wide range of leisure activities
Individual working time models as well as health, pension and social insurance
Performance-related pay
Free staff restaurant with breakfast, lunch and dinner (also on days off)
Accommodation in staff houses if required
Free parking spaces
Attractive further training as well as career and promotion opportunities
Organization of events and excursions for employees
Discounts on SPA treatments, store products and partner hotels
Free ski pass for the piste directly at the resort and free entry to the Lüsner swimming pond
Free use of the fitness studio

If you share our passion for hospitality, we'd love to hear from you.

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Sales Manager

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