Junior Logistics Specialist

Scarperia-Florence, Italy

Hybrid Setting

8 months contract - maternity cover

We are looking for a proactive and customer-focused Junior Logistics Specialist to support the effective management of customer service and logistics activities.

In this role, you will build strong professional relationships with customers, Sales teams, third-party logistics partners, warehouses, Quality, and Finance. You will help ensure a smooth order-to-delivery experience, managing returns, rejections, redeliveries, indirect purchase orders, and month-end activities.

Key Responsibilities

• Deliver excellent customer service through proactive communication and timely issue resolution.
• Manage the rejection and return process, coordinating with customers, 3PL partners, warehouses, Quality, and Finance.
• Coordinate redeliveries and provide accurate return-related information to customers, agents, and logistics operators.
• Create and manage indirect purchase orders in the relevant system.
• Support month-end activities related to financial reporting.
• Maintain accurate customer master data.
• Provide support for import process activities when required.
• Identify opportunities to improve logistics and customer service processes.

Required Qualifications

• High school diploma and/or Bachelor’s degree.
• Some experience in Customer Service, Distribution, or Logistics.
• Strong communication and relationship-management skills.
• Good written and spoken English.
• Analytical and problem-solving mindset.
• Intermediate knowledge of Microsoft Office, particularly Excel and Word.
• Ability to manage multiple activities, adapt to changing priorities, and work independently.
• A continuous-improvement mindset and focus on achieving results.

Preferred Qualifications

• Knowledge of logistics and distribution flows.
• Familiarity with manufacturing processes.
• Ability to coordinate and mediate among multiple stakeholders in a logistics and distribution environment.

Compensation : starting from € 24 500 gross anually per year:

Final salary will be determined as part of any final offer and will consider factors such as skills, education, role-specific experience, and internal equity among current employees.

Eligible roles may also participate in one of McCormick’s Bonus Plans. In addition to a competitive compensation package, McCormick employees are eligible for our comprehensive Total Rewards programs, which include, but are not limited to:

• • Industry-specific supplementary Pension plan (Fondi di previdenza Complementare di categoria)
  • Industry-specific supplementary Health plan (Fondo sanitario integrative di categoria)
  • Other benefits

McCormick ensures compensation is determined in line with the principle of equal pay for work of equal value, regardless of gender.

The CCNL classification will be defined during the selection process based on the candidate’s profile.

Employment Terms and conditions will be governed by Italian National Collective Bargaining Agreement (CCNL) for the  Food Industry.

McCormick & Company is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Stiamo cercando un/una Junior Logistics Specialist proattivo/a e orientato/a al cliente, che supporti l’efficace gestione delle attività di customer service e logistica.

In questo ruolo, costruirai solide relazioni professionali con clienti, team Sales, partner logistici terzi, magazzini, Quality e Finance. Contribuirai a garantire un flusso efficiente dall’ordine alla consegna, gestendo resi, rifiuti, riconsegne, ordini di acquisto indiretti e attività di fine mese.

Principali Responsabilità

• Garantire un eccellente servizio al cliente attraverso una comunicazione proattiva e la ri