Assistant Restaurant Manager JW Marriott Venice Resort

DescriptionJOB SUMMARYAreas of responsibility include Restaurants/Bars and Room Service if applicable. Assists in the daily supervision of restaurant operations and assists with menu planning maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals then implements plan.CANDIDATE PROFILEEducation and ExperienceHigh school diploma or GED; 4 years experience in the food and beverage culinary or related professional area.OR2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality Business Administration or related major; 2 years experience in the food and beverage culinary or related professional area.CORE WORK ACTIVITIESAssisting in Management of Restaurant TeamHandles employee questions and concerns.Monitors employees to ensure performance expectations are met.Provides feedback to employees based on observation of service behaviors.Assists in supervising daily shift operations.Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager.Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results.Conducting Day-to-Day Restaurant OperationsEnsures all employees have proper supplies, equipment and uniforms.Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels.Ensures compliance with all restaurant policies, standards and procedures.Monitors alcohol beverage service in compliance with local laws.Manages to achieve or exceed budgeted goals.Performs all duties of restaurant employees and related departments as necessary.Opens and closes restaurant shifts.Providing Exceptional Customer ServiceInteracts with guests to obtain feedback on product quality and service levels.Supervises staffing levels to ensure that guest service operational needs and financial objectives are met.Encourages employees to provide excellent customer service within guidelines.Handles guest problems and complaints seeking assistance from supervisor as necessary.Strives to improve service performance.Sets a positive example for guest relations.Assists in the review of comment cards and guest satisfaction results with employees.Meets and greets guests.Conducting Human Resource ActivitiesSupervises ongoing training initiatives.Uses all available on-the-job training tools for employees.Communicates performance expectations in accordance with job descriptions for each position.Coaches and counsels employees regarding performance on an ongoing basis.Additional ResponsibilitiesProvides information to supervisors, co-workers and subordinates by telephone, in written form, e‑mail or in person.Analyzes information and evaluates results to choose the best solution and solve problems.Assists servers and hosts on the floor during meal periods and high demand times.Recognizes good quality products and presentations.Supervises daily shift operations in absence of Restaurant Manager.At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non‑discrimination on any protected basis including disability, veteran status or any other basis protected by applicable law.Required ExperienceManagerKey SkillsGeneral InsuranceAdvertisementFabricationInternetAdministration SupportImport & ExportEmployment Type: Full‑TimeExperience: yearsVacancy: 1#J-18808-Ljbffr