Customer Experience Manager
1 settimana fa
Job Title: Service ManagerLocation: Milan, ItalyRole SummaryWe’re looking for a proactive and skilled Customer Experience Manager to promote exceptional Customer service for our clients. They will be the driving force behind Customer satisfaction, loyalty, and advocacy, ensuring that every interaction is first class.This role is accountable for managing all aspects of customer operations, including major incident management, coordinating with our change management / project teams and responsibility for compliance with agreed customer processes. It includes developing close working relationships with various customer interfaces, suppliers and GCX teams.The successful candidate needs to be self-motivated and confident with strong communication skills & financial acumen. They need to understand the importance of accountability and management.The role will involve hybrid working, both on site and remotely from home.ResponsibilitiesMonitor customer feedback, reviews and drive improvementsCollaborate with Product, Marketing, and Sales to align customer needs with business goalsTrack the success of customer experience initiativesChampion the voice of the customer in all aspects of business planningEscalation management – handle both internal and external escalations with empathy and efficiencyProvide monthly service reporting and chair Customer Service Reviews where requiredOversee the progress of network projects and ‘Moves, Adds & Changes’, providing periodic reporting to Customers and internal stakeholdersCreate and manage Customer Service Plans & monthly / quarterly reporting packsSLA monitoring & reportingManage Service Improvement Plans if requiredManaging Customer documentation and inventory management with our internal teamsEnsure Planned Work Notifications are communicated in a timely mannerAwareness of P&L and
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Customer Experience Manager
3 settimane fa
Roma, Italia KPMG Italy A tempo pienoJoin the digital revolution, helping us to optimise the customer experience and to develop predictive models for customer behaviour Do Work That Matters - Your role and responsibilities Do you want to pursue a profession that is truly meaningful and impactful? At KPMG, you will have the opportunity to help clients, the company and colleagues address and...
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Customer Experience Manager
1 settimana fa
Roma, Italia Planet A tempo pienolocations - Rome Office - Italy - time type - Full time - posted on - Posted Today - job requisition id - JR09101 - About Us: - Planet is a leading technology company transforming payments by putting customer experience first. - We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and management services...
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Hybrid Customer Experience Lead- Telecom
1 settimana fa
Giuliano di Roma, Italia GCX A tempo pienoA leading telecom service provider is seeking a proactive Service Manager in Rome, Italy. The ideal candidate will drive customer satisfaction and service excellence, managing operations and incident resolution processes. Responsibilities include collaborating across departments, providing service reports, and overseeing customer documentation. Candidates...
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Customer Experience Agent
1 settimana fa
Roma, Lazio, Italia CooperCompanies A tempo pieno 30.000 € - 50.000 € all'anoDescriptionCooperSurgical is a leading fertility and women's healthcare company dedicated to putting time on the side of women, babies, and families at the healthcare moments that matter most in life. As a division of CooperCompanies, we're driven by a unified purpose to enable patients to experience life's beautiful moments. Guided by our shared values –...
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Customer Experience Agent
1 settimana fa
Roma, Lazio, Italia CooperSurgical A tempo pieno 30.000 € - 60.000 € all'anoJob DescriptionCooperSurgical is a leading fertility and women's healthcare company dedicated to putting time on the side of women, babies, and families at the healthcare moments that matter most in life. As a division of CooperCompanies, we're driven by a unified purpose to enable patients to experience life's beautiful moments. Guided by our shared values...
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Customer Experience Specialist
2 settimane fa
Roma, Italia MSX INTERNATIONAL A tempo pieno**Customer Experience Specialist** **40 hours a week** **Marghera, North of Italy, Hybrid** Are you an automotive enthusiast willing to try yourself out as a Customer Experience Specialist? The Academy has the job for you! The Academy is looking for a new proactive and enthusiastic customer experience specialist to join our team. **Purpose of the...
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Store Manager | Leadership e Customer Experience
2 settimane fa
Torri di Quartesolo, Italia Miroglio Group A tempo pienoUn'importante azienda nel settore retail cerca uno Store Manager per contribuire alla crescita del brand Oltre. La figura selezionata sarà responsabile della customer experience e del team di store, guidando le vendite e il coinvolgimento dei clienti. È richiesta un'esperienza di 2-3 anni nel ruolo e un forte approccio orientato ai risultati. Offriamo...
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Store Manager | Leadership e Customer Experience
2 settimane fa
Torri di Quartesolo, Italia Miroglio Group A tempo pienoUn'importante azienda nel settore retail cerca uno Store Manager per contribuire alla crescita del brand Oltre. La figura selezionata sarà responsabile della customer experience e del team di store, guidando le vendite e il coinvolgimento dei clienti. È richiesta un'esperienza di 2-3 anni nel ruolo e un forte approccio orientato ai risultati. Offriamo...
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Lead Customer Experience
3 settimane fa
Provincia di Livorno, Italia Manpower A tempo pienoUna rinomata azienda nel settore dell'ospitalità cerca un Customer Experience Manager per gestire la reception e garantire un servizio clienti di alta qualità. Il candidato ideale avrà una mentalità orientata al servizio, esperienza nella gestione di team e un forte focus sulla soddisfazione del cliente. Offriamo un inserimento diretto in azienda con un...
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CUSTOMER EXPERIENCE MANAGER GO fit TORINO
1 settimana fa
Sant'Ambrogio di Torino, Italia GO fit A tempo pienoVuoi far parte di un’azienda leader nel suo settore, con un’altissima reputazione e una presenza globale, che offre una proposta di valore unica alle persone del suo team? Vuoi entrare a far parte del team di leader di GO fit, crescere con noi e contribuire al raggiungimento degli obiettivi prefissati? A GO fit Torino siamo alla ricerca di un / a...
