Technology Specialist

We believe great people build great brands. And we know there is Nothing Better in the Market than a career at Brown-Forman. Being a part of Brown-Forman means you will grow both personally and professionally. You will have the opportunity to solve problems, seize opportunities, and generate bold ideas. You will belong to a place where teamwork matters and where you are encouraged to bring your best self to work.

Total Rewards

At Brown-Forman, we believe in recognizing the bold ideas, ethical decisions, and winning results that make the company’s short- and long-term success possible. This recognition comes in many forms, to include your base salary, holiday bonus, and any incentives you may earn.

We create an environment that nurtures and prioritizes continuous learning. At Brown-Forman, you are empowered to take charge of your own development with a variety of customized, award-winning programs available for every step of your career journey.

IT professional who responds to technology-related incidents escalated by the IT Service Desk, other IT groups, or by direct contact with technology end users. This position requires advanced skills, knowledge, tools, and authority above those of the IT Service Desk. They may resolve the incidents remotely, deskside, or via depot service for employees located around the globe. Primarily responsible for restoring and resolving service for technical issues as quickly as possible with limited disruptions.

What You Can Expect

• Work closely with the Service Desk and Global Desktop Teams to ensure the resolution of end‑user computing problems or requests in a timely fashion.
• Deployment, support, and troubleshooting of mobile technology.
• Deployment, support, and troubleshooting of all PC‑related equipment, including desktops, laptops, PC peripherals, and printers.
• Deployment, support, and troubleshooting of PC‑based applications, including Microsoft Windows, Microsoft Office 365, shrink‑wrapped and cloud applications, Development Tools, and internal applications.
• Deployment, support, and troubleshooting of mobile devices, including iOS and Android devices, cell phones, and mobile broadband devices.
• Imaging of PCs, laptops, and other computer equipment.
• Contribute regularly to the ITSM Knowledge Base using designated processes.
• Investigate, research, test, and implement new technologies as guided by engineering teams.
• Review, comment, and grade Service Desk Analysts’ performance on a per‑incident basis.
• Participate in testing new applications, technology, security patches, and hotfixes.
• Keep skills up to date on supported technologies and corporate business applications.
• Demonstrate the ability to self‑sustain and improve personal knowledge base through CBT, self‑study, on‑the‑job training, etc.
• Demonstrate the ability to follow departmental processes and policies and maintain an acceptable level of performance as required by the departmental scorecard.
• Process, record (in Asset Management and QuickBooks), and distribute technology order fulfillment.
• Perform weekly inventory reconciliation.

What You Bring to the Table

• Minimum 2 years related experience with a Bachelor’s degree, or equivalent related experience.
• Experience in creating technical documentation, process maps, and knowledge