Logistics specialist

2 giorni fa

Rome, Italia TCL Electronics Europe A tempo pieno

Job SummaryThe Logistics Specialist is responsible for end-to-end customer order management, ensuring seamless coordination between sales, logistics, carriers, and customers. The role focuses on order accuracy, delivery execution, claims and returns management, Proof of Delivery (POD) compliance, and proactive customer communication to ensure high service levels and zero backlog of unresolved orders.Key Responsibilities1. Customer Order Management• Manage the complete order-to-delivery cycle, including:o Truck calculation and optimal carrier selectiono Carrier assignment and delivery schedulingo Delivery Note (DN) creationo Handling returns due to order rejectiono Receipt and confirmation of delivered goods• Ensure timely processing of all customer orders in compliance with company policies and service-level agreements (SLAs).2. Problem Solving & Customer Communication• Maintain constant and proactive communication with customers regarding order status, delivery timelines, and potential issues.• Respond promptly to customer inquiries and concerns.• Identify and resolve issues before they escalate into complaints.• Work cross-functionally with logistics, warehouse, finance, and sales teams to ensure customer satisfaction3. Claims and Sales Return Management• Ensure complete and timely follow-up of customer claims and sales return processes on a monthly basis.• Coordinate with internal stakeholders to close claims without variances.• Maintain accurate documentation and tracking for all claims and returns.4. Proof of Delivery (POD) Management• Guarantee the compliance in collecting POD copies• Maintain organized records for audit and customer reference purposes.5. Order Accuracy and Speed• Ensure high accuracy and efficiency in:o Order entryo Stock dispatch coordinationo Shipment instructionso Invoicing and documentation• Minimize errors that could lead to delays, rework, or customer dissatisfaction.6. Order Status Reporting• Provide weekly order status updates to internal teams and customers, including:o Delivery date changeso Quantity adjustmentso Order cancellations• Actively monitor open orders to prevent backlog and ensure timely fulfillment.Qualifications & SkillsEducation:• Bachelor's degree in Business Administration, Supply Chain, Logistics, or a related field (preferred).Experience:• 2–4 years of experience in sales administration, order management, logistics coordination, or customer operations.Skills & Competencies:• Strong organizational and multitasking skills• Excellent communication and customer service abilities• Problem-solving and proactive decision-making mindset• High attention to detail and accuracy• Ability to work under pressure and meet deadlines• Proficiency in ERP systems, MS Excel, and order management tools

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