Customer Experience Manager

1 settimana fa

Via Milano, Italia Sky A tempo pieno

Customer Experience Manager(contratto a tempo determinato per sost. maternità) Vuoi contribuire a rendere l’esperienza Sky sempre più semplice, fluida e memorabile? Nel team Customer Experience & Journey Design della Direzione TV cerchiamo una persona curiosa, empatica e orientata al miglioramento continuo, pronta a progettare esperienze che lasciano il segno. Entrerai in un team appassionato e multidisciplinare, lavorando a stretto contatto con diverse funzioni per disegnare journey omnicanale coerenti, fluidi e centrati sui bisogni reali dei clienti. Ogni giorno sarà l’occasione per trasformare insight in soluzioni che semplificano la vita delle persone, intervenendo su journey, processi e comunicazioni che fanno la differenza. Cosa faraiMonitorerai KPI e insight CX per individuare pain point e guidare miglioramenti concreti Coordinerai progetti di Customer Experience, garantendo coerenza sui journey e facilitando decisioni e problem solving Condurrai attività di user research (qualitativa e quantitativa) e benchmarking Organizzerai e faciliterai workshop di co-design con team interni e stakeholder Progetterai e aggiornerai journey omnicanale e di servizio, assicurando coerenza tra tutti i touchpoint Promuoverai la cultura CX in Sky attraverso iniziative dedicate ai colleghi Redigerai materiali per Steering Committee e SALChi cerchiamoConosci l’offerta Sky (o sei curiosa/o di impararla in fretta) Hai 2–3 anni di esperienza in CX, UX o Service Design Ti muovi con disinvoltura tra tool di design (Miro, Figma, ecc.) e metodologie di user research Sai facilitare workshop e coinvolgere stakeholder Hai familiarità con AI generativa e personalizzazione CX Comunichi con chiarezza, empatia e visione Parli e scrivi bene in ingleseSe ti entusiasma l’idea di costruire esperienze che contano, portare valore concreto alle persone e contribuire a una cultura customer-first, unisciti a noi #J-18808-Ljbffr

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    Via Milano, Italia GCX A tempo pieno

    Job Title : Service ManagerPosition reporting to:Head Of Service Management Location :Milan, ItalyRole Summary:We’re looking for a proactive and skilled Customer Experience Manager to promote exceptional Customer service for our clients. They will be the driving force behind Customer satisfaction, loyalty, and advocacy, ensuring that every interaction is...

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