CRM Local Admin and Amazon Support Trainee
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Your mission
La/Il tirocinante verrà inserita/o all’interno della BU Operations e parteciperà al mantenimento, all’aggiornamento, del CRM di vendita Salesforce in collaborazione con i colleghi del perimetro Operations e con gli altri attori coinvolti (Direzione Commerciale e Marketing).
Inoltre, si occuperà di gestire alcune analisi per il perimetro Operations.
La risorsa avrà l'opportunità di partecipare al lancio del canale Amazon Vendor (1P), collaborando con il team nella gestione delle attività su Vendor Central, nell'analisi dei chargeback, nel monitoraggio delle performance logistiche e nell'individuazione di opportunità di miglioramento, contribuendo all'implementazione di azioni correttive e all'ottimizzazione dei processi.
Le principali attività del tirocinio saranno le seguenti:
Analisi dei processi di vendita e implementazione delle condizioni commerciali per aggiornamento CRM Controllo dell'interfaccia da ERP (Dynamix) e SalesForce.com Aggiornamento Profili utenti nel CRM Importazione e analisi dei dati nel CRM e nell’ERP Inserimento e verifica regole dei listini prezzi nel CRM e nell’ERP Sblocco ordini nel CRM e nell’ERP Supervisione interfacce tra Salesforce e Dynamix Supporto nella gestione ordini Sviluppo analisi correlate all’utilizzo del CRM e dell’ERP tramite BIWho you are ?
Requisiti previsti per la posizione:
Conoscenza minima dell'utilizzo di piattaforme CRM Competenza in MS Office (Word, Excel, PowerPoint, Microsoft Power BI), con forti capacità di analisi dei dati Capacità di ideazione di soluzioni, automazioni e analisi CRM Competenza nell’estrazione e interrogazione dati Capacità di comunicazione scritta e verbale Problem solving-
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