Business Analyst

Business Analyst - Services Transformation Numero lavoro CGS12853 Nazione Italia Sede: COESIA Città Bologna About the Company Coesia is a group of innovation-based industrial and packaging solutions companies operating globally, headquartered in Bologna, Italy, and fully owned by Isabella Seràgnoli. Coesia's companies are leaders in automation solutions for multiple industries, ranging from automated processing and packaging machinery, testing and vision systems, to digital printing technologies, factory flow solutions and precision gears. Our customers include leading players in Consumer Goods, Healthcare & Pharma, Tobacco, Ceramic Tiles, Luxury Goods, Aerospace, Racing & Automotive, Electronics. Coesia has operating units in 36 countries, a turnover of 2,015 million euros in 2022 and over 8,000 employees. About the Role We are seeking a forward-looking and impact-driven Service Transformation Analyst to support the redesign of service delivery across our organization. This role focuses on rethinking and improving end-to-end service models to make them more customer-centric, efficient, and future-ready . As part of the Group Service Organization, you will contribute to the deployment and execution of strategic service transformation initiatives, with a primary focus on supporting and rolling out service strategic projects and digital solutions across our global businesses. As part of the Group Service team , the Service Transformation Analyst plays a key role in bridging global strategy data analysis and local execution —supporting insights, data driven decisions, successful rollouts, standardizing processes, and monitoring performance across service transformation initiatives. Key responsibilities: Business Analysis & Data-Driven Insights: You will play a key role in understanding how our service processes work today and how they can be improved through digital transformation. Collect and analyze service-related data from different business units and systems. Translate business needs and challenges into clear, actionable insights. Identify trends, inefficiencies, and opportunities for improvement across the organization. Ensure data quality and consistency, supporting the use of corporate tools and platforms. Use KPIs and analytics to evaluate project success, customer engagement, and service performance, helping guide decisions and priorities. Supporting Digital Service Transformation Projects: You’ll contribute to projects that redesign how services are delivered, with a strong digital component. Support the rollout of service transformation initiatives aligned with global and local goals. Collaborate with cross-functional teams to ensure smooth execution and adoption of new solutions. Help monitor project progress, manage risks, and escalate issues when needed. Assist in planning, tracking, and reporting project activities to stakeholders. Integration of Digital Tools & Customer Experience: Digital tools are at the heart of our transformation. You’ll help ensure they are effectively integrated into service processes. Work with product managers and developers to embed digital platforms into customer journeys. Support the design of solutions that reflect customer needs and behaviors. Use feedback and data to suggest improvements and enhance user experience. What You Need to Be Successful Degree in engineering, business/economics, or a related field. Additional education/experience in project and change management, digital product management, or data analytics can be a plus. Strong analytical mindset and experience with data collection, interpretation and data-driven decision-making. Customer oriented Familiarity with key project management aspects: planning, executing, and tracking projects across multiple teams and stakeholders, working in an Agile approach to drive iterative delivery. Strong interpersonal skills to collaborate, influence, and communicate effectively with technical and non-technical stakeholders. Clear, professional, and adaptive communicator, both written and verbal, across all levels of the organization. Professional proficiency in English is required; additional languages are a plus.