Marketing Customer Support Representative
23 ore fa
Job Title Marketing Customer Support Representative (Italian & English) Location Lisbon, Portugal (On-site) Start Date 29 January 2026 Working Hours Initial Schedule (Phase 1):Monday to Sunday Operating hours: 07:00 – 19:00 Rotative shifts:07:00 – 16:00 10:00 – 19:00Later Phase (TBC by client):24/7 Rotative Shifts 2 Rotative Days OffLanguages RequiredItalian: C1 / Native level English: B2 level or higherRole Overview You will provide B2B customer support to advertisers using the companys advertising products. The role focuses on product troubleshooting, advertiser education, and customer experience, delivered via email and chat channels. This position requires strong communication skills, problem‑solving abilities, and a customer‑centric mindset. Key ResponsibilitiesActively contribute to initiatives that improve service quality and overall user experience Handle end-to-end product troubleshooting and advertiser support Manage case volumes across email and chat channels Own customer queries and drive resolution by collaborating with internal Product Operations and Engineering teams Resolve generic, technical, and product‑related issues Ensure high Customer Satisfaction (CSAT) by providing timely updates and clear communication Maintain adherence to service level agreements (SLAs) and productivity targets Partner with internal technical specialists to educate advertisers on product features and common issuesCompensation & BenefitsBase Salary: €1,000 (for 14 months) Meal Allowance: €7.63 / day Health Insurance: Available from day 1 (employee contributes monthly; free after 6 months of contract) Welcome Bonus: Paid over 12 months during the first year (conditional on Retention Bonus: From December onwards, no retention bonus for Search Engine and Website Solutions projectsNote: Welcome Bonus is not part of the fixed salary and depends on meeting attendance conditions. Relocation Support If interested send me your English CV to email. #J-18808-Ljbffr
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Bilingual Marketing Support
3 ore fa
Padova, Italia Cross Border Talents A tempo pienoA recruitment agency is looking for a Marketing Customer Support Representative to provide B2B customer support for their advertising products.The role includes troubleshooting, educating advertisers, and ensuring high customer satisfaction through effective communication via email and chat.Candidates should possess strong communication skills and a...
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Bilingual Marketing Support
1 giorno fa
Padova, Italia Cross Border Talents A tempo pienoA recruitment agency is looking for a Marketing Customer Support Representative to provide B2B customer support for their advertising products. The role includes troubleshooting, educating advertisers, and ensuring high customer satisfaction through effective communication via email and chat. Candidates should possess strong communication skills and a...
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Bilingual Marketing Support
1 giorno fa
Padova, Italia Cross Border Talents A tempo pienoA recruitment agency is looking for a Marketing Customer Support Representative to provide B2B customer support for their advertising products. The role includes troubleshooting, educating advertisers, and ensuring high customer satisfaction through effective communication via email and chat. Candidates should possess strong communication skills and a...
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Bilingual Marketing Support
3 ore fa
Padova, Italia Cross Border Talents A tempo pienoAn international recruitment agency is looking for a Marketing Customer Support Representative fluent in Italian and English to provide B2B support for advertisers.The role includes product troubleshooting, managing queries via email and chat, and ensuring high customer satisfaction.Compensation includes a base salary of €1,000 for 14 months, meal...
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Bilingual Marketing Support
1 giorno fa
Padova, Italia Cross Border Talents A tempo pienoAn international recruitment agency is looking for a Marketing Customer Support Representative fluent in Italian and English to provide B2B support for advertisers. The role includes product troubleshooting, managing queries via email and chat, and ensuring high customer satisfaction. Compensation includes a base salary of €1,000 for 14 months, meal...
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Bilingual Marketing Support
1 giorno fa
Padova, Italia Cross Border Talents A tempo pienoAn international recruitment agency is looking for a Marketing Customer Support Representative fluent in Italian and English to provide B2B support for advertisers. The role includes product troubleshooting, managing queries via email and chat, and ensuring high customer satisfaction. Compensation includes a base salary of €1,000 for 14 months, meal...
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Italian Customer Service Representative
1 giorno fa
Padova, Italia Cross Border Talents A tempo pienoItalian Customer Service Representative – Relocate AbroadPadua, Province of Padua, ItalyAbout the RoleLocations: Portugal, Greece, and Bulgaria.Work Model: On-site.We are hiring an Italian-speaking Customer Service Representative to support an international brand in Portugal, Greece, or Bulgaria! We are looking for individuals who excel in communication...
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Padova, Italia Cross Border Talents A tempo pienoItalian Customer Service Representative – Relocate AbroadPadua, Province of Padua, ItalyAbout the RoleLocations:Portugal, Greece, and Bulgaria.Work Model:On-site.We are hiring an Italian-speaking Customer Service Representative to support an international brand in Portugal, Greece, or Bulgaria!We are looking for individuals who excel in communication and...
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Italian Customer Service Representative
1 giorno fa
Padova, Italia Cross Border Talents A tempo pienoItalian Customer Service Representative – Relocate Abroad Padua, Province of Padua, Italy About the Role Locations: Portugal, Greece, and Bulgaria. Work Model: On-site. We are hiring an Italian-speaking Customer Service Representative to support an international brand in Portugal, Greece, or Bulgaria! We are looking for individuals who excel in...
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Italian Customer Service Representative
23 ore fa
Padova, Italia Cross Border Talents A tempo pienoItalian Customer Service Representative – Relocate Abroad Padua, Province of Padua, Italy About the Role Locations: Portugal, Greece, and Bulgaria. Work Model: On-site. We are hiring an Italian-speaking Customer Service Representative to support an international brand in Portugal, Greece, or Bulgaria! We are looking for individuals who excel in...
