Retreats Manager JW Marriott Venice Resort

DescriptionJOB SUMMARYManages the execution of all operations in the Retreats Area (e.g. Front Office Guest Relations Concierge Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals.CANDIDATE PROFILEEducation and ExperienceHigh school diploma or GED; 2 years experience in the guest services front desk housekeeping or related professional area.OR2-year degree from an accredited university in Hotel and Restaurant Management Hospitality Business Administration or related major; 2 years experience in the guest services front desk housekeeping or related professional area.CORE WORK ACTIVITIESLeading Room Operations TeamVerifies that goals are being translated to the team as they relate to guest tracking and productivity.Manages the execution of all operations in the rooms area departments (e.g. Front Office Guest Relations / Concierge Housekeeping) and manages staff.Leads specific team while assisting with meeting or exceeding property goals.Creates and nurtures a property environment that emphasizes motivation empowerment teamwork continuous improvement and a passion for providing service.Understands employee and guest satisfaction results and develops action plans to attack needed areas and expand on strengths.Sets clear expectations with the Director of Rooms for the team.Verifies that the team has the capabilities to meet expectations.Leads by example demonstrating self-confidence energy and enthusiasm.Assists employees in understanding guests ever-changing needs and expectations and exceeding them.Managing Property Rooms Operations Function(s)Follows property specific effort and recovery plan.Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms comment cards and guest letters.Takes proactive approaches when dealing with employee concerns.Extends professionalism and courtesy to employees at all times.Communicates / updates all goals and results with employees.Monitors compliance with standards and procedures. Schedules the team against guest and hours / occupiedPerforms hourly job functions as needed.Providing Exceptional Customer ServiceProvides excellent customer service by being readily available / approachable for all guests.Strives to continually improve guest and employee satisfaction.Takes proactive approaches when dealing with guest concerns.Extends professionalism and courtesy to guests at all times.Responds timely to customer service department request.Verifies all team members meet or exceed all hospitality requirements.At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.Required Experience :ManagerKey SkillsVeterinary ExperienceHotel ExperienceHospitality ExperienceCost ManagementManagement ExperienceConflict ManagementHousekeeping ManagementProperty MaintenanceHotel ManagementFinancial Report InterpretationP&L ManagementSupervising ExperienceEmployment Type: Full-TimeExperience : yearsVacancy : 1#J-18808-Ljbffr