Front Office Crew

FRONT OFFICE CREW – OVERVIEW At Generator hostels we are obsessed in delivering outstanding service through a personal touch. As a Front Office Crew Member, you must be part of ensuring that the Front Office department is run smoothly ensuring that there is a relentless desire to “wow” our customers at every opportunity, ensuring that customers’ needs are exceeded.WHO ARE WE Generator is on a journey. Appropriate, given that we're a leading global lifestyle accommodation brand. The journey began in London, swung through a heap of European capitals on its way to dominating the world. Generator burst onto the scene in the Americas with the launch of Generator Miami and Washington DC and most recently took aim at the country’s biggest markets (NYC, LA, Miami and Chicago) with the acquisition of Freehand Hotels.No biggie. Fast Company named us one of the top 50 most innovative global companies. We, of course, agree. And now this top 50 most innovative global company (did we mention that?) wants a pretty awesome Front Office Crew for Generator Venice.Our spaces are safe and seriously social, in the proudest part of the beating heart of the cities we love. Cultural action, creative pulse and an outstanding way to waste some of the finite time the universe has given you - that's what Generator offers. Holds true for staff and visitors equally, and while chic design is always the backdrop, every Generator in every destination reflects the unique beat of that city's heart.BEING YOURSELF is the key to bringing the Generator story and brand to life.ABOUT GENERATOR VENICE It’s not hard to find beauty in a marble city built on a lagoon, but away from the obvious sights and monuments, across bridges, down backstreets and into secret squares, you’ll discover the hidden corners where Venetians hang out. Because if you want to find the real Venice, you have to get lost.Generator Venice stands on the waterfront of the island of Giudecca, one short stop on the Vapporetto from Piazza San Marco. This hostel was originally a warehouse, so the building blends history and character with contemporary design features.Inside the Generator Venice hostel you’ll find luxurious mosaic floors, a glass chandelier and an imposing stone fireplace. Public spaces are subtly split into intimate and open-plan areas – all surrounding the bar and café. Every room has a view of either the gardens, Lido, Grande Canal or the iconic San Marco. Not bad for a hostel, aye?NUTS AND BOLTS OF THE JOBTake ownership of the guest journey to ensure that you continuously raise the bar and create a truly unique Generator experienceKnow your guests and have a passion for independent travel and the road less travelledDemonstrate a passion for delivering outstanding customer serviceBe part of a great team within your department that get Generator and want to be themselvesMonitor our social spaces, lighting, sound and temperature, to make sure they embody the Generator brand and culture at all timesKnow your city, its cafés, bars and restaurants, its art, its musicEnsure you comply with all company policies you have been trained on, which include Fire Training and Health & Safety and Food HygieneBe Responsible for all cash handling whilst you are on dutyCorrectly administer the Close of Shift procedures every shift with 100% accuracy and consistencyNaturally this is not intended as an exhaustive list of duties. Other duties as may be reasonably required will form part of this job description.WHAT’S IN YOUR DNAAlways love our guestsPassionate for the hospitality and the youth travel marketBe the life the partyBe really, really organisedKeep cool when the pressure hitsEnjoy a super-fast paceUnderstand this is a business, be passionate about maximising revenueBe creative, innovative and digitally smartYou must be eligible to work in the EU to be considered for this roleYOUR ROCK STAR EXPERIENCEExperienced within a front office hospitality environmentExperienced working with a Property Management SystemFlexible with regards to shifts available per week (mixture of morning and evening shifts)OUR GLOBAL EMPLOYEE BENEFITSBirthday holiday in addition to your yearly holiday allocationFertility Treatment Support Leave - up to three days' paid leave in any one year for an employee to undergo fertility treatmentEmployee Bounty Program providing opportunities to earn a compensation for new hire referrals with no cap on number of referrals madeCompany contribution towards gym membership fees for all eligible employees – look good, feel good, work goodIdeas Award - Quarterly award to double gross basic salary for 1 month to employee with most valuable suggestion/feedback2 free nights’ accommodation across any of our Generator x Freehand properties globallyReduced room rates for staff as well as friends and family members (we operate in several locations across Europe & US so your next holiday is sorted)International career opportunities so you can travel the world while working with us (win‑win)Social events, celebrations calendar & various employee recognition schemes – we never ever need an excuse to let our hair downOnline learning tools to help you develop, learn and growSO YOU THINK THIS MIGHT BE YOU? That's cool. Send us your application in English. If you’ve got questions, get in touchAlso, check out jobs.staygenerator.com or our social media pages. Here you may well find the answers to life, the universe and everything, including why there are no penguins at the North Pole. We look forward to hearing from you.Join Us and help us achieve our Vision Compensation: To be discussed#J-18808-Ljbffr