Associate Technical Services Engineer II
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In this role you’ll support our largest customers, focusing on MongoDB and Atlas performance within a hybrid Milan setup. You’ll solve complex problems across architecture, performance, and reliability while collaborating with product and development teams. You’ll also help scale internal tools, share knowledge with peers, and contribute to client-facing outcomes that drive adoption of our cloud and on-premise solutions. This is a hands-on, customer-facing engineering role with a strong emphasis on diagnostics and collaboration.
Retribuzione / Benefits hybrid working model (Milan)
fertility assistance
parental leave
mental health counseling
health benefits
equity participation/stock plan? (stock options) might be available in package; but stated: equity and stock purchase program in description
Responsabilità Advise customers on architecture, performance, recovery, security, and best practices for MongoDB at scale
Focus on Atlas performance and related cloud platform improvements
Interact with product management and development teams to advocate for customer needs
Develop and improve internal tools for performance benchmarking and diagnostics
Document solutions in the knowledge base to improve team and customer efficiency
Support frontend and backend developers in building applications on the MongoDB platform
Share technical knowledge through training sessions and peer coaching
Handle technical escalations and contribute to mentoring initiatives
Requisiti fondamentali 3–4 years in technical support, solutions support, or customer-facing engineering
Experience with distributed systems and database architecture
Diagnostics and troubleshooting skills across application, database, and storage layers
Linux system administration, performance tuning, security, networking, and clustering
Ability to read code and script in one or more languages (e.g., Java, Python, JavaScript, Go)
Strong networking knowledge (DNS, TCP/IP, SSL/TLS)
Storage engineering experience (NAS, RAID, SAN, SSD, caching)
Familiarity with cloud services and serverless concepts (AWS Lambda, Azure Functions)
Italian and English written and verbal communication skills
Excellent communication (written and verbal)
Genuine customer-centric mindset
Curiosity and rapid learning ability
Linux performance tuning
Networking (DNS, TCP/IP, SSL/TLS)
Kafka real-time streaming
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