Night Manager

Guided by our culture, The Calling, we create an environment enlivened by our employee value propositions: Enrich and be Enriched, Bring Your True Self, Curate the Extraordinary, and Leave Your Legacy. As champions of Relationship Hospitality, we cultivate a culture that fosters our values of innovation, passion, collaboration, ownership and transparency. We strive to Make the Place
- creating a future where people and place enrich one another.
Rosewood Rome is currently casting for a Night Manager, to contribute to the smooth night operation of the front desk and bellman team, ensures effective team coordination, and assists in managing guest service operations to deliver a seamless and luxury guest experience. He/she is the highest referent figure in the hotel during his

working hours
, working closely with GSM, Director of FOH and MD when needed.

Key Responsibilities
* Supervise and lead the Night Front Office team, ensuring efficient and professional overnight operations.
* Participate in the training, coaching, and development of the Night Team.
* Ensure seamless late arrivals and early departures while maintaining exceptional guest service standards.
* Handle special guest requests, complex situations, and urgent matters occurring after the closure of Housekeeping and Room Service operations.
* Coordinate closely with Concierge, Housekeeping, Food & Beverage, Spa, and Valet teams to ensure a seamless guest experience.
* Monitor reservations, financial reports, and night audit procedures to ensure operational accuracy.
* Oversee billing follow-up for daily departures and monitor credit limits in accordance with hotel policies.
* Maintain accurate guest records and ensure confidential information is updated within the Property Management System.
* Track key performance indicators and recommend continuous improvement initiatives for overnight operations.
* Ensure the implementation and monitoring of quality standards and luxury service procedures.
* Ensure compliance with internal procedures, policies, and safety regulations.
* Work closely with the Security team to ensure the safety and wellbeing of guests and employees throughout the night.
* Maintain Front Office and back-office areas in a clean, organized, and secure condition.
* Support the hotel's sustainability initiatives and promote environmental best practices among team members.
* Assists in the recruitment and selection of all Guest Services associates. Adheres to hotel guidelines when recruiting and uses a competency-based approach to selecting associates.
* Oversees the punctuality and appearance of all associates, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.
* Maximises the effectiveness of associates by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.
* Assists to conduct annual performance development discussions with associates and to support them in their professional development goals.
* Assists in the development of Departmental Trainers through ongoing feedback and monthly meetings.
* Assists to feedback the results of the Associate Engagement Survey and ensure that the relevant changes are implemented.
* Flexible night shifts, including weekends, public holidays, and peak operating periods.
* Availability to handle emergency situations and VIP guest requests as required.
* Extended periods of standing and frequent movement throughout guest-facing areas.
* Ability to manage multiple tasks and priorities simultaneously in a dynamic environment.
Contribute to ensuring that brand integrity and clarity are always maintained
* Is a \"Brand Ambassador\" at all times and ensures brand integrity and clarity are always maintained.
* Model the company’s culture, vision, mission and core values at all times.
* Complies to the company policies.
* Works with pre-set budgetary limits and focuses on upselling goals, always working closely with Revenue and Sales leaders.
* Takes on other tasks in addition to the ones stated, in a reasonable framework.

Qualifications:
* Strong leadership skills with the ability to motivate and guide a team.
* Outstanding guest service and hospitality mindset.
* Excellent organizational skills and attention to detail.
* Proactive, responsive, and calm under pressure.
* High level of discretion and confidentiality.
* Ability to anticipate guest needs and exceed expectations.
* Strong teamwork and interpersonal communication skills.
* Professional appearance and polished demeanor.
* 3 to 5 years supervisory experience in Rooms operations.
* Background in 5-star luxury hotels preferably in international chains.
* Cross-cultural work experience preferred.
* Fluent spoken and written in English and Italian
* Bachelor’s degree in Hotel Management or Business preferred.
*

We offer
a competitive salary ranging from €29,000 to €33,000 gross per year, depending on experience, expertise,