Service Engineer

1 giorno fa

Rome, Italia Kornit Digital A tempo pieno

Overview Kornit Digital is a world wide market leader in sustainable, on-demand, digital fashion and textile production technologies. The company is writing the operating system for fashion with end-to-end solutions including digital printing systems, inks, consumables, and an entire global ecosystem that manages workflows and fulfilment. Everyday we take the chance to re-invent, create, solve, adapt, improve and conquer the unexpected. Our engagement drives us to change the way people print on textiles today and in the future. You are invited to be part of it to express your best Click to learn more : ResponsibilitiesCarry out installations and verify the functionality of new Kornit systems, including unpacking, configuring components and positioning according to factory standards and guidance documentation provided Be the customer point of contact for all maintenance and technical topics and cases Deliver training to print operators and maintenance staff focusing on machine operation, routine maintenance work and basic application knowledge Perform general maintenance, configuration and adjustment according to maintenance manuals as required Carry out scheduled maintenance and replace, clean or repair worn and defective parts and carry out fault-finding analysis, diagnosis and repairs as described in the corresponding manuals (on-site or remotely where appropriate) Return defective, used, and / or unused parts according to Kornit policies Apply upgrades and product modifications as implemented by the product line Document all activities using the approved systems and tools provided by Kornit for this purpose; currently Salesforce.com service modules Escalate cases to the Technical Manager or Service Manager where required and provide service case information such as Installation Field Reports (IFRs), Completion of Installations sheets (COIs), images or videos explaining specific situations or statuses Promote Kornit’s service offerings amongst our customers; such as service contracts and maintenance programs Perform other related duties as requiredEEO statement: Kornit is committed to fostering a diverse and inclusive workplace and is proud to be an equal opportunity employer. We encourage people from all backgrounds to apply. We are committed to ensuring that our technology is made available and accessible to everyone. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. #J-18808-Ljbffr

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