Sales Assistant Chinese Speaker Luxury Boutique

WHY WORK FOR VERSACE
Founded by Gianni Versace in 1978, Versace is built on the principle of freedom — empowering fearless self-expression through every touchpoint, from fashion, interiors, fragrance, hospitality and more. Its fierce spirit of independence and progressivism fuels its relationships with the world’s most influential figures, positioning Versace at the heart of culture. To own and wear Versace is to embrace a life without inhibition, without prejudice, accepting of deeply human truths and contradictions: a desire for classicism and innovative Italian artisanship, strength and sensuality, quietude and the volume raised to max.

It is a luxury Italian vision with deeply Mediterranean values, committed to uncompromising quality in its designs for a complete life.

Our contributors at Versace are stylish, fashionable and elevated individuals who have a drive to achieve results and a passion for customer engagement. Success starts with being an entrepreneur- by acting as a strong brand representative in the community you will grow your business through client relationship management and events. We encourage an innovative workplace to strategically drive the business by being solution oriented.

The Sales Associate will join our team reporting to the Store Manager. You will build relationship with customers and maximize sales opportunity, whilst maintaining store standards in terms of image, product and operations, and delivering the Versace customer experience.

Partner with management team to strategically achieve sales targets
Strive to always increase brand and product knowledge
Master selling skills to satisfy customer needs
Take action to maximize the sales opportunity on all categories
Embrace and promote our Retail Excellence Program with both clients and staff
Build strong partnerships with clients, peers, and management through effective communication
Ensure superlative customer service standards, to meet customer expectations
Act as brand ambassador to build relationships with new customers and VIP clientele
Deliver the ultimate Versace experience to increase customer loyalty
Drive results through delivering an elevated customer experience both during and after sale service

CRM
Capture customer data all the time
Proactively take possible actions to maintain a long-term relationship with customers
Participate in the organization of In-store & Promotional events
Implement and manage the boutique’s community outreach program to maintain active social relationships with clients

Operations
Ensure the stock and the backroom are effectively managed and operational duties are met (goods receiving, transferring, stock take, stock arrangement, reporting etc.)
Ensure store presentation and visual merchandising standards are maintained according to company directives and participate to VM set-up

2 + years’ experience in retail – luxury experience preferred
~ Computer skills to include operation of retail sales system, Word, Excel and email
~ Mandarin Speaker

Well connected with a strong ability to engage
Elevated customer service skills; a true fashion expert with a passion for sales
Exceptional verbal and written communication skills
Versace is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.