Business Analyst, Retail Business Services

Business Analyst, Retail Business Services (RBS) - Brand ExperienceAmazon is looking for a data‑savvy professional to create, report on, and monitor business and operations metrics. Amazon has a culture of data‑driven decision‑making, and demands business intelligence that is timely, accurate, and actionable. This role will help scope, influence, and evaluate process improvements and selling partner insights and will contribute to Amazon’s success by enabling data‑driven decision making that will impact the Selling Partner Experience.Key Job ResponsibilitiesWe are seeking an exceptional Business Analyst to drive analysis and insights to help our teams make meaningful business decisions. The successful candidate will possess a strong passion for analytics, setting high standards, accuracy and staying ahead of a dynamic and fast growing business. You should have excellent business and communication skills to be able to work with business owners to develop and define key business questions, and to build data sets that answer those questions. Above all you should be passionate about working with huge data sets and someone who loves to bring datasets together to answer business questions and drive change.About the TeamAmazon.com, Inc. (NASDAQ:AMZN), a Fortune 500 company based in Seattle, opened on the World Wide Web in July 1995 and today offers Earth's Biggest Selection. Amazon.com, Inc. seeks to be Earth's most customer‑centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the lowest possible prices. Today, we operate retail websites in nine countries, offering millions of products in more than 40 categories worldwide, and we still like to work hard, have fun and make historyRetail Business Services (RBS) leverages technology to improve customer experience and selling partner experience while lowering Amazon’s cost structure. Vision of RBS is to accelerate Amazon’s flywheel by:Improving the customer experience by fixing detail page catalog defects at scaleImproving selling partner listing quality to drive GMS and reducing fulfillment defects to drive profitabilityWe strive to eliminate the root cause of the defect and wherever not possible, we leverage machine learning to find and fix at scale or surface to selling partners. RBS has multiple programs/services aimed at reducing the listing friction, improving listing quality, reducing customer returns and improving star ratings of products that are dependent on selling partner support for effective execution.Basic Qualifications4+ years of business analyst, data analyst or similar role experience5+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience3+ years of business or financial analysis experienceExperience defining requirements and using data and metrics to draw business insightsExperience making business recommendations and influencing stakeholdersExperience with ExcelPreferred QualificationsExperience in customer segmentation, customer behavior analysis, conjoint/trade‑off modelingOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability or other legally protected status.#J-18808-Ljbffr