ICT Technical Support Specialist
3 giorni fa
MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers. Job Description Are you passionate about automotive technology and Electrical Vehicles? Do you enjoy solving complex technical problems and helping others succeed? Are you ready to make a real impact in the automotive world? We're looking for a Technical Helpdesk Specialist to join our team of experts supporting retailers and independent workshops with diagnostic and repair guidance. This is your chance to be at the heart of automotive innovation, helping technicians deliver outstanding service to customers. Provide technical support across various systems, focusing on diagnostics and root cause analysis Guide dealers through repair processes and ensure accurate case documentation Own cases from initiation to resolution or escalation, maintaining clear and professional communication Research technical documentation, manuals, and resolution databases to support problem-solving Collaborate with dealer technicians and internal agents to resolve complex technical issues Monitor and manage backlog by following up on open cases Escalate cases when necessary, ensuring all relevant information is included and properly documented Communicate product issues and contribute to continuous improvement initiatives Ensure thorough analysis and complete information before escalating or reassigning cases Support retailer staff by identifying educational needs and filling competence gaps Build strong relationships with retailers and workshop teams to improve service effectiveness Contribute to customer satisfaction by delivering high-quality diagnostic and repair support You will do best in this role, if you have: Degree in automotive technology or equivalent experience Strong knowledge of vehicle mechanics and EV Experience in technical support or workshop-level diagnostics Experience in using diagnostic tools Ability to read technical drawings and interpret measurement data Analytical, organized, and customer-focused Fluency in Italian and English A general automotive diagnostics competence test/evaluation will be part of the recruitment process. Join us in shaping the future of automotive service.
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Ict Specialist
2 settimane fa
Roma, Italia Serco Europe A tempo pienoJob Introduction **We’re looking for a ICT Specialist, to reinforce the team in our Italy office!** **We look forward to meeting you!** Main Responsibilities - Takes ownership of the raised incidents and service requests via our ticketing system. Independently or in collaboration with the appropriate SMEs or 3rd party vendors, ensures the request is...
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24/7 ICT Systems
1 giorno fa
Roma, Italia Gi group spa filiale di bologna masini A tempo pienoUn'importante azienda di trasporto cerca un Technical Specialist ICT per gestire i sistemi aziendali e fornire supporto tecnico agli utenti. Il candidato ideale ha un diploma tecnico e una comprovata esperienza nel settore ICT, con ottime conoscenze di Microsoft e soft skills come problem solving e lavoro in team. Il lavoro richiede disponibilità a turni...
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24/7 ICT Systems
1 giorno fa
Roma, Italia Gi group spa filiale di bologna masini A tempo pienoUn'importante azienda di trasporto cerca un Technical Specialist ICT per gestire i sistemi aziendali e fornire supporto tecnico agli utenti. Il candidato ideale ha un diploma tecnico e comprovata esperienza nel settore ICT. È richiesta un'ottima conoscenza di Microsoft e soft skills come problem solving e lavoro in team. L'azienda offre un contratto a tempo...
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ICT Specialist
4 settimane fa
giuliano di roma, Italia Serco Group plc A tempo pienoJoining Serco Italy’s amazing team offers:Great career opportunitiesInternational environmentPossible hybrid workJob IntroductionSerco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the ESA and NASA. Serco...
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24/7 ICT Systems
1 giorno fa
Giuliano di Roma, Italia Gi group spa filiale di bologna masini A tempo pienoUn'importante azienda di trasporto cerca un Technical Specialist ICT per gestire i sistemi aziendali e fornire supporto tecnico agli utenti. Il candidato ideale ha un diploma tecnico e comprovata esperienza nel settore ICT. È richiesta un'ottima conoscenza di Microsoft e soft skills come problem solving e lavoro in team. L'azienda offre un contratto a tempo...
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Roma, Italia Manpower Professional Division A tempo pienoUn'importante azienda del settore automazione industriale cerca un / una Technical Assistance Specialist per fornire supporto tecnico nel settore E-Commerce. Il candidato ideale ha un diploma tecnico, almeno 2 anni di esperienza nell'assistenza tecnica e buone capacità di problem solving. Offriamo un ambiente di lavoro stimolante e un pacchetto retributivo...
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Specialista ICT
1 settimana fa
Giuliano di Roma, Italia ThinkQuantum A tempo pienoThinkQuantum: Advancing Quantum Technologies in Cybersecurity and CommunicationThe company, based in Padua, Italy, specializes in cutting-edge cybersecurity and communication systems leveraging quantum technologies. We develop and manufacture Quantum Key Distribution (QKD) systems and Quantum Random Numbers Generation (QRNG) devices for various industries,...
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Specialista ICT
1 settimana fa
giuliano di roma, Italia ThinkQuantum A tempo pienoThinkQuantum: Advancing Quantum Technologies in Cybersecurity and CommunicationThe company, based in Padua, Italy, specializes in cutting-edge cybersecurity and communication systems leveraging quantum technologies. We develop and manufacture Quantum Key Distribution (QKD) systems and Quantum Random Numbers Generation (QRNG) devices for various industries,...
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ICT Security Specialist rif 22756
3 settimane fa
Roma, Italia DIGIMAT SPA A tempo pienoSiamo alla ricerca di una figura di ICT Security Specialist per il cliente ASI Presidio On Site presso sede clienteSede : RomaOrario : 09.00 - 18.00 Profilazione per un tecnico ICT Security Specialist per il cliente ASI: Configurazione, troubleshooting e aggiornamento di apparati Fortinet (nello specifico FortiGate) – specialmente per configurazione policy...
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ICT Security Specialist rif 22756
3 giorni fa
Roma, Italia DIGIMAT SPA A tempo pienoSiamo alla ricerca di una figura di ICT Security Specialist per il cliente ASI Presidio On Site presso sede clienteSede : RomaOrario : 09.00 - 18.00 Profilazione per un tecnico ICT Security Specialist per il cliente ASI: Configurazione, troubleshooting e aggiornamento di apparati Fortinet (nello specifico FortiGate) – specialmente per configurazione policy...
