Global Head of CRM

6 giorni fa

Via Milano, Italia TheFork A tempo pieno

Join to apply for the Global Head of CRM role at TheForkJoin to apply for the Global Head of CRM role at TheForkJoin our Movement and Champion Restaurant Culture At TheFork we believe that the best things in life happen around the table. As the leading restaurant booking platform in Europe, we connect the broadest community of loyal diners with the world’s favorite restaurants. Powered by innovation and a deep passion for the restaurant industry, we create unique dining experiences across 11 countries.We’re part of the Tripadvisor Group and proud to be building a diverse, people‑first culture where “respect”, “ownership”, “growth” and “better together” values thrive. If you’re passionate about food, technology, and making a real impact, your seat at the table is ready.What You Will DoOwn and lead the global CRM strategy across Acquisition & Activation, Retention & Re‑engagement, and CRM Capabilities, both B2B and B2C.Build and maintain a clear global CRM playbook, ensuring consistency while enabling local market execution.Design, develop and optimise lifecycle programmes across the customer journey, with a strong focus on performance and scalability.Define and oversee the approach to ad‑hoc CRM canvases, ensuring strategic alignment and commercial impact.Partner closely with central and local Marketing and Sales, Data, and Product teams to drive execution and continuous improvement across all markets.Lead, develop and scale a high‑performing global CRM team, setting clear priorities, goals and ways of working.Ensure CRM decisions and roadmaps are data‑led, balancing analytical rigour with pragmatic decision‑making when information is incomplete.Contribute as a senior leader to broader marketing and company initiatives, acting in line with TheFork’s values and long‑term ambitions.You Must Meet These Critical QualificationsFull professional fluency in English, with excellent verbal and written communication skills.Over 12 years of professional experience, including a minimum of 8 years in CRM or closely related roles within a pure digital or e‑commerce environment.Proven leadership experience, with a track record of managing and developing mid‑sized teams.Advanced expertise in Microsoft Office and Google Workspace, used confidently in a fast‑paced, data‑driven setting.Meaningful prior experience with the CRM tools that we use (Braze, TallonOne, Hubspot).Highly analytical, with a strong bias towards data‑informed decision‑making.You Can Impress With These AdditionsFluency in French, Spanish and/or Italian.Hands‑on experience working closely with Brand, Product and/or Data teams.A collaborative team player with strong stakeholder management skills.A humble, positive mindset with a genuine willingness to listen, learn and grow.Comfortable making sound decisions with incomplete information, drawing on experience, commercial judgement and intuition when required.What We Offer You

  • Global Head of CRM

    6 giorni fa

    milano, Italia TheFork A tempo pieno

    Join to apply for the Global Head of CRM role at TheForkJoin to apply for the Global Head of CRM role at TheForkJoin our Movement and Champion Restaurant Culture! At TheFork we believe that the best things in life happen around the table. As the leading restaurant booking platform in Europe, we connect the broadest community of loyal diners with the...

  • Global Head Of Crm

    7 giorni fa

    Milano, Italia Thefork A tempo pieno

    Join to apply for the Global Head of CRM role at TheForkJoin to apply for the Global Head of CRM role at TheForkJoin our Movement and Champion Restaurant Culture!At TheFork we believe that the best things in life happen around the table.As the leading restaurant booking platform in Europe, we connect the broadest community of loyal diners with the world's...

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    1 settimana fa

    Milano, Italia TheFork A tempo pieno

    Join to apply for the Global Head of CRM role at TheFork Join to apply for the Global Head of CRM role at TheFork Join our Movement and Champion Restaurant Culture! At TheFork we believe that the best things in life happen around the table. As the leading restaurant booking platform in Europe, we connect the broadest community of loyal diners with the...

  • Global Head Of Crm

    7 giorni fa

    Milano, Italia Thefork A tempo pieno

    Join to apply for theGlobal Head of CRMrole atTheForkJoin to apply for theGlobal Head of CRMrole atTheForkJoin our Movement and Champion Restaurant Culture!At TheFork we believe that the best things in life happen around the table.As the leading restaurant booking platform in Europe, we connect the broadest community of loyal diners with the world's favorite...

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    Join our Movement and Champion Restaurant Culture!At TheFork we believe that the best things in life happen around the table.As the leading restaurant booking platform in Europe we connect the broadest community of loyal diners with the worlds favorite restaurants. Powered by innovation and a deep passion for the restaurant industry we create unique dining...

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    Via Milano, Italia The Fork A tempo pieno

    Join our Movement and Champion Restaurant Culture! At TheFork we believe that the best things in life happen around the table. As the leading restaurant booking platform in Europe we connect the broadest community of loyal diners with the worlds favorite restaurants. Powered by innovation and a deep passion for the restaurant industry we create unique dining...

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    Join our Movement and Champion Restaurant Culture! At TheFork we believe that the best things in life happen around the table. As the leading restaurant booking platform in Europe, we connect the broadest community of loyal diners with the world’s favorite restaurants. Powered by innovation and a deep passion for the restaurant industry, we create unique...

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    About Us: Founded in **** by Silviano Venchi, Venchi has become a global leader in chocolate and gelato, blending Italian tradition with a commitment to craftsmanship and well-being.With over 145 years of history, Venchi offers more than 350 chocolate recipes and 90 gelato flavors, adhering to the highest quality standards while embracing the principles of...

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    1 settimana fa

    milano, Italia Altro A tempo pieno

    Join to apply for the Global Head of CRM role at TheForkJoin to apply for the Global Head of CRM role at TheForkJoin our Movement and Champion Restaurant Culture!At TheFork we believe that the best things in life happen around the table. As the leading restaurant booking platform in Europe, we connect the broadest community of loyal diners with the world’s...