Euronext Clearing

Euronext Clearing - Client Services and Support AnalystJob location: RomeEmployment type: Full timePosted: YesterdayRequisition ID: R23674Key accountabilitiesAct as the central point of contact of an allocated group of clients on operational matters and ensure an efficient incident management process and escalates issues in an accurate and timely manner.Provide client support and follow up all questions or issues until resolution, regularly inform the client of progress notably when in depth analysis is needed.Ensure compliance with Service Level Agreements and strengthen the quality framework to meet quantitative and qualitative objectives.Drive continuous improvement of process and practices, assess and select improvement opportunities that provide long-term value and minimize operational risks.Contribute to operation enhancement projects, review of specifications and creation of terms of reference on coming products and initiatives, support to clients for the developments and tests, execution of conformance tests with the clients.Your profileDegree in Economics or related fields.Strong financial background and a good knowledge / understanding of the various activities of Euronext markets.Solid knowledge of financial markets and post-trading services.Previous experience in Client Services / Client Support (considered a plus).High standards of client service delivery and ability to build strong, long-term relationships.Strong analytical, organizational skills and problem‑solving attitude.Excellent verbal communication skills, both internally and externally.We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.Additional InformationAdditional description about Euronext: As of end December 2022, it has an unmatched blue‑chip franchise and a strong diverse domestic and international client base. Euronext operates regulated and transparent equity and derivatives markets, one of Europe’s leading electronic fixed income trading markets and is the largest centre for debt and funds listings in the world. Its total product offering includes Equities, FX, Exchange Traded Funds, Warrants & Certificates, Bonds, Derivatives, Commodities and Indices. The Group provides a multi‑asset clearing house through Euronext Clearing, and custody and settlement services through Euronext Securities central securities depositories in Denmark, Italy, Norway and Portugal. Euronext also leverages its expertise in running markets by providing technology and managed services to third parties. In addition to its main regulated market, it also operates a number of junior markets, simplifying access to listing for SMEs.#J-18808-Ljbffr