Desktop Support Engineer
2 giorni fa
Language requirements: Local C1, B2 , EnglishJOB DESCRIPTIONDesktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have 2-3 Years’ experience in Windows Desktop support.Position Responsibilities and FunctionsProvide first/second level contact and problem resolution for customer issues.Work with vendors to remediate complex AV issues as needed.Provide timely communication on issue status and resolution.Maintain ticket updates for all reported incidents.Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.Should have basic knowledge of Mac operating system, to support Apple pc users.Install, upgrade, support and troubleshoot for printers, computer hardware.Performs general preventative maintenance tasks on computers, laptops, printers.Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.Candidate Required Minimum Qualifications and SkillsBachelor’s Degree or equivalent in Computer Science or related field.CompTIA A+, Microsoft Certified Professional (MCP) or better.Minimum of 2-3 years of IT experience.Windows 7-10, Microsoft Active Directory, utilization ofPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.Proven analytical, troubleshooting and problem-solving skills.Proven ability to multi-task, effectively determine priorities and meet SLA’s.Excellent communication relationship-building and internal customer service skills.Adaptable and flexible in a fast-changing industry and work environment.Willing to work off-hours and weekends when required for projects or emergency support.#J-18808-Ljbffr
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Desktop Support Engineer
15 minuti fa
Milano, Italia Techzone A tempo pienoLanguage requirements: Local C1, B2 , English JOB DESCRIPTION Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate...
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Desktop Support Engineer
2 ore fa
Milano, Italia Techzone A tempo pienoLanguage requirements: Local C1, B2 , EnglishJOB DESCRIPTIONDesktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system.The candidate will also need to facilitate customer...
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Desktop Support Specialist
4 giorni fa
Via Milano, Italia Allegro MicroSystems A tempo pienoThe Allegro team is united by a clear purpose—advancing technologies that make the world safer, more efficient, and more sustainable. With over 30 years of experience in semiconductor innovation, we bring that purpose to life across every part of the business—from breakthrough product development and customer success to how we show up for each other and...
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Desktop Support Specialist
7 giorni fa
Via Milano, Italia Allegro MicroSystems A tempo pienoThe Allegro team is united by a clear purpose—advancing technologies that make the world safer, more efficient, and more sustainable. With over 30 years of experience in semiconductor innovation, we bring that purpose to life across every part of the business—from breakthrough product development and customer success to how we show up for each other and...
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Desktop Support Specialist
4 giorni fa
Via Milano, Italia Allegro MicroSystems A tempo pienoThe Allegro team is united by a clear purpose—advancing technologies that make the world safer, more efficient, and more sustainable. With over 30 years of experience in semiconductor innovation, we bring that purpose to life across every part of the business—from breakthrough product development and customer success to how we show up for each other and...
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Desktop Support Specialist
2 giorni fa
Via Milano, Italia Allegro MicroSystems A tempo pienoThe Allegro team is united by a clear purpose—advancing technologies that make the world safer, more efficient, and more sustainable. With over 30 years of experience in semiconductor innovation, we bring that purpose to life across every part of the business—from breakthrough product development and customer success to how we show up for each other and...
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Desktop Support Engineer
15 minuti fa
Milano, Italia Techzone A tempo pienoA leading tech support company located in Milan is seeking a Desktop Technician to provide local and remote desktop support. Ideal candidates should have 2-3 years of experience in Windows desktop support, with responsibilities including troubleshooting hardware/software issues, maintaining ticket updates, and performing preventative maintenance....
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Desktop Support Engineer
2 ore fa
Milano, Italia Techzone A tempo pienoA leading tech support company located in Milan is seeking a Desktop Technician to provide local and remote desktop support.Ideal candidates should have 2-3 years of experience in Windows desktop support, with responsibilities including troubleshooting hardware/software issues, maintaining ticket updates, and performing preventative...
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Desktop Support Technician
3 settimane fa
Milano, Italia Sharp Brains A tempo pienoRole – Onsite Deskside Support (L1 / L2) Key Responsibilities Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues. Handled IMAC activities (Install, Move, Add, Change) and break / fix tasks for end-user devices. Managed the full lifecycle of desktop devices, including...
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Desktop support technician
4 settimane fa
Milano, Italia Sharp Brains A tempo pienoRole – Onsite Deskside Support (L1/L2) Key Responsibilities: Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues. Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices. Managed the full lifecycle of desktop devices, including...
