Technical Support Engineer Intern

24 ore fa


Milan, Italia emerson A tempo pieno

Technical Support Representatives partner with customers to ensure their success through broad-based technical support of NI Products. Technical Support Representatives respond to technical needs to help maintain or accelerate our customers' development schedule, building customer loyalty and gaining a reputation as trusted technical partners. In This Role, Your Responsibilities Will be: Creates and routes technical issues for all customers Handle inbound technical support requests (Phone, Email, Web). Validates customer entitlements and approves exceptions for unentitled customers. Dispatch out-of-TSR scope technical issues to the appropriate support group.  Create and manage customer data records within our applications to ensure proper data integrity.  Resolves technical issues for customers across all



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