IT Service Analyst 1- Full Time, Hope Well
6 giorni fa
Capital Health is the region's leader in providing progressive, quality patient care with significant investments in our exceptional physicians, nurses and staff, as well as advanced technology. Capital Health is a five-time Magnet-Recognized health system for nursing excellence and is comprised of 2 hospitals. Capital Health Medical Group is made up of more than 250 physicians and other providers who offer primary and specialty care, as well as hospital-based services, to patients throughout the region.Capital Health recognizes that attracting the best talent is key to our strategy and success as an organization. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we can attract the best candidates.The listed pay range or pay rate reflects compensation for a **full-time equivalent (1.0 FTE)** position. Actual compensation may differ depending on assigned hours and position status (e.g., part-time).**Pay Range:**$48,027.20 - $69,782.13**Scheduled Weekly Hours:**40**Position Overview**VERSION:1JOB TITLE:IT Service Analyst 1COST CENTER: JOB CODE:70229FLSA Exemption Status:Non-ExemptTelecommuting Eligible:## SUMMARY (Basic Purpose of the Job)The IT Service Analyst 1 provides remote, first-line technical support via phone, email, and chat, assisting end-users with hardware, software, application, network, telecom, and access management issues. This role is the first point of contact for IT service requests, ensuring timely resolution, escalation when necessary, and excellent customer service.## MINIMUM REQUIREMENTSEducation:Associate degree in Information Technology, Computer Science, or a related field preferred. Equivalent work experience in IT support roles may be considered.Experience:2-3 years of prior experience in IT service desk, remote support, or technical troubleshooting is a plus. Required: CompTIA A+ (must be obtained within 6 months of hire). Preferred: ITIL Foundation, Microsoft Modern Desktop Administrator, Network+Other Credentials:Knowledge and Skills:Basic understanding of Windows, macOS, and mobile operating systems (iOS/Android). Familiarity with Active Directory, password resets, user access management, and IT security best practices. Basic knowledge of VoIP phone systems, telecom troubleshooting, and mobile device management (MDM). Strong problem-solving abilities and troubleshooting skills. Excellent communication and customer service skills for phone-based support. Ability to log, prioritize, and escalate IT incidents and requests efficiently.Special Training:Mental, Behavioral and Emotional Abilities:Usual Work Day:## Reporting RelationshipsIf set to YES, then this position has the authority (delegated) to hire, terminate, discipline, promote or effectively recommend such to manager.## ESSENTIAL FUNCTIONS* · Serves as the first point of contact for IT support inquiries via phone, email, and chat.* Provides basic troubleshooting for desktops, laptops, mobile devices, and enterprise applications.* Resolves password resets,
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