Information Technology Service Management Specialist

1 settimana fa

Rome, Italia BaxEnergy A tempo pieno

Due to the growth of our team, Intellisync is looking for an ITSM Specialist with strong knowledge of IT Service Management (ITSM) processes and advanced expertise in ITSM platforms — particularly BMC Helix .The ideal candidate has proven experience in configuring, customizing, and managing ITSM platforms to support the implementation and optimization of processes such as Incident, Request, Change, Problem, and IT Asset Management.You will collaborate with customer IT teams to ensure that implemented solutions are aligned with ITIL best practices and business objectives.ResponsibilitiesConfigure, customize, and administer the customer’s ITSM platform to support ITSM processesManage the implementation of ITSM modules, including Incident, Problem, Change, Asset, and Request ManagementAnalyze business requirements and translate them into technical solutions on the ITSM platformProvide technical support and troubleshootingCollaborate with IT teams and stakeholders to improve and optimize business processesEnsure all implementations adhere to ITIL best practicesMonitor and optimize system performanceQualificationsYou will receive a positive evaluation if you have :2–3 years of experience with BMC Helix (formerly Remedy) or other ITSM solutionsStrong knowledge of ITSM processes and ITIL best practicesAbility to configure and customize ITSM modules on BMC HelixExperience in troubleshooting and supporting ITSM platformsSkills in integrating ITSM platforms with other enterprise systemsExcellent communication skills and teamwork abilityCustomer-oriented communication styleITIL and / or BMC Helix certifications (preferred)Soft SkillsStrong analytical and problem-solving skillsEffective communication and teamwork attitudeCustomer-focused mindsetAbility to manage priorities and meet deadlinesProactive approach and attention to detailFlexibility in dynamic and evolving environmentsWhat We OfferInclusive, supportive, and people-oriented workspaces surrounded by green areasExtensive learning opportunities and a flexible career pathHybrid working model (3 days on site + 2 days remote)#J-18808-Ljbffr

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