Information Technology Support Specialist
16 ore fa
ficarazzelli bagni italia, sicily
North Sails Apparel
Tempo pieno
Gratuito con email o Google
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Gratuito con email o Google
Location: Milan, Italy
Reports to: IT Systems Manager
Contract: Full time, permanent
Travel: Occasional travel to retail stores in Italy, occasional travel elsewhere in Europe
È pronto/a a candidarsi? Si assicuri di aver compreso tutte le responsabilità e i compiti associati a questo ruolo prima di procedere.
About the Role
We are seeking an IT Support Specialist to join our team in Milan. In this hands-on role, you will provide 1st and 2nd line IT support to both our Milan office staff and our retail store teams. You will be responsible for ensuring smooth daily operations across end-user devices, hardware, networks, and Point of Sale (POS) systems, acting as a crucial point of contact for local technical support.
Key Responsibilities
User Support: Handle incoming support tickets and requests from office and retail staff, resolving issues or escalating them within agreed SLAs.
Device & Asset Management: Build, configure, and issue laptops, mobile devices, and peripherals;
accurately maintain thehardware asset register.
Identity & Access Management: Execute Joiners, Movers, and Leavers (JML) processes across user accounts, devices, and access permissions.
Retail Technical Support: Support retail stores with POS hardware,
Reports to: IT Systems Manager
Contract: Full time, permanent
Travel: Occasional travel to retail stores in Italy, occasional travel elsewhere in Europe
È pronto/a a candidarsi? Si assicuri di aver compreso tutte le responsabilità e i compiti associati a questo ruolo prima di procedere.
About the Role
We are seeking an IT Support Specialist to join our team in Milan. In this hands-on role, you will provide 1st and 2nd line IT support to both our Milan office staff and our retail store teams. You will be responsible for ensuring smooth daily operations across end-user devices, hardware, networks, and Point of Sale (POS) systems, acting as a crucial point of contact for local technical support.
Key Responsibilities
User Support: Handle incoming support tickets and requests from office and retail staff, resolving issues or escalating them within agreed SLAs.
Device & Asset Management: Build, configure, and issue laptops, mobile devices, and peripherals;
accurately maintain thehardware asset register.
Identity & Access Management: Execute Joiners, Movers, and Leavers (JML) processes across user accounts, devices, and access permissions.
Retail Technical Support: Support retail stores with POS hardware,