Business System Analysis Professional
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Location
Roma, IT, 00154
Requisition ID
19628
About the Company
Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. We have a longstanding commitment to Responsible Gaming (RG) that is engrained within our core business and the products we offer to customers and players worldwide. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit .
Overview
The Business Analyst plays a critical role in defining, optimizing, and supporting the delivery of Brightstar’s iLottery digital products and omnichannel player experiences. This position partners closely with Product, UX, Engineering, and third‑party vendors to ensure digital solutions are high‑quality, compliant, and aligned with business strategy.
Responsabilities
Digital Product Definition
Lead the end‑to‑end elicitation, analysis, and documentation of functional and non‑functional requirements for iLottery digital products. This includes defining enhancements for mobile applications, instant‑win experiences, and web‑based draw results to ensure cohesive, high‑quality player interactions.
Omnichannel Experience Design
Develop and maintain comprehensive player journey maps that seamlessly connect digital and retail environments. Examples include Click & Collect prize claims, retail‑to‑digital engagement flows, and promotional mechanisms that unify physical and online channels.
Business–Technology Alignment
Translate strategic business objectives into detailed User Stories and Acceptance Criteria for Agile delivery teams. Ensure squads understand the business rationale behind each requirement and support them throughout refinement, development, and testing phases.
Integration & Systems Requirements
Define and manage requirements for integrations with third‑party providers such as secure
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