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Senior Market Manager, Experiences

22 ore fa


Rome, Italia airbnb, Inc. A tempo pieno

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will JoinThe Supply team is a unique, multidisciplinary team responsible for partnering with our Hosts to conceptualise and develop high-quality, repeatable and commercially viable experiences that are in alignment with our brand values. In partnership with our cross-company peers, we invent novel ways to foster human connection and belonging in our shared physical world.The Difference You Will MakeAs a Senior Market Manager, you will be responsible for the supply health, quality and growth in France by managing professional host accounts and supply acquisition of high-quality inventory. Focusing on these responsibilities, you will build Airbnb’s strong market presence in your assigned region by collaborating with other teams as the local in-market expert. As someone who knows the Airbnb mission and values inside out, you will drive all phases of supply acquisition and market success, including acquisition strategy development, generating and converting supply leads, maintaining the experience quality, nurturing strategic relationships with hosts, as well as creating them from scratch. You will help develop and iterate scalable localized supply management strategies for both developed and highly competed market destinations and nascent and relatively untapped new markets ultimately ensuring our long-term market success.Your Typical DayAccount ManagementBuild and manage partner relationships within assigned territory consisting of several hundred Professional Host accountsDirectly manage top-tier accounts to meet and exceed quarterly/annual sales goalsCreate and deploy scaled strategies to effectively manage & optimize the long tail of thousands of Professional Hosts in your regionMaintain a baseline understanding of the technical integration of various software partners to provide the appropriate support to your accountsEducate clients on all significant product changes and cascade feedback on product and policy to the relevant internal stakeholdersHold regular optimization calls and business reviews with your partnersDevelop strong and long-lasting partnershipsRespond to and deliver exceptional service to your accounts in a timely and efficient manner, occasionally traveling to your market to provide in-person support and guidancePartner cross functionally to address optimization bottlenecks.QualityProven ability to handle operational complexity and ability to maximize the impact of resourcesSupport host community programs in your regionAnalyze data and utilize data-driven recommendations to identify and action on strategic opportunities in your region to increase salesAudit supply quality in the field, addressing areas for improvement.Develop deep knowledge of your assigned geographic markets and become the go-to source for all information relating to local trends and market dynamics for internal and external partnersWork cross-functionally with product, communications, public policy, and customer support teams to ensure our long-term market successSupply AcquisitionProspect and onboard new, high-quality supply in your assigned geographyDemandRepresent Airbnb in external meetings with Professional Hosts and at industry conferences in your marketYour Expertise8+ years of experience in new sales,