Lavori attuali relativi a Head of Italy Integrated Customer Experience - Genoa - A.P. Moller - Maersk
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EDU & E-Commerce Coordinator
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Genoa, Liguria, Italia Head Watersports Spa A tempo pienoZoggs is a global brand in the performance swim market, available in over 50 countries, and part of the HEAD Group.We are currently seeking an EDU & E-Commerce Coordinator to join our team in Rapallo. Are you looking for a dynamic and varied challenge within a motivated team?Role Description:The eCommerce Coordinator is responsible for maintaining and...
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Genoa, Italia Altro A tempo pienoOverview If you love talking to a wide array of people during the day from customers, suppliers and colleagues around the globe then this is the job for you. The role is advertised as full-time but we can offer flexible working arrangements for this role such as hybrid working up to max 60% of the working time, adjusted working hours and other alternative...
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Genoa, Italia Altro A tempo pienoOverviewIf you love talking to a wide array of people during the day from customers, suppliers and colleagues around the globe then this is the job for you. The role is advertised as full-time but we can offer flexible working arrangements for this role such as hybrid working up to max 60% of the working time, adjusted working hours and other alternative...
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Italian Speaking Customer Service Agent w/ Relocation Bonus
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Genoa, Italia Altro A tempo pienoItalian Speaking Customer Service Agent w/ Relocation Bonus Genoa, Metropolitan City of Genoa, ItalyJob Openings Italian Speaking Customer Service Agent w/ Relocation BonusAbout the job Italian Speaking Customer Service Agent w/ Relocation Bonus Location:Lisbon, Portugal (On-Site)Employment type:Full-timeLanguage Requirements:Italian C2 and English B2The...
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Customer Engineer
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Genoa, Italia V.Group A tempo pienoOverview Location Country Italy Work Location Genoa Who are V? As a global leader in ship management and marine services, we add value to a vessel’s operations. Operating around the clock and around the world, V. gives every client the quality and efficiency they need in every sector. Covering crew management and recruitment, quality ship management and...
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Graphic designer
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Genoa, Italia Altro A tempo pienoHead Watersports S.p.A. Rapallo, Liguria, Italy Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Head Watersports S.p.A. About the Company Zoggs is a global brand in the performance swim market, available in over 50 countries, and part of the HEAD Group. About the Role We are currently seeking a Graphic...
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CS Front Office
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Genoa, Italia Disability Solutions A tempo pienoDescription We are looking for a maternity substitution in our Customer Service Team Providing high quality service to customers. Efficient communication with interfaces to provide product/services information and resolve any emerging problems that our customers might face with accuracy and efficiency. Keeping data consistency within the system and...
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Sales Business Partner
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Genoa, Italia Costa Crociere S.p.A. A tempo pienoJob DescriptionAre you driven by building strong partnerships, elevating sales performance, and shaping the success of an entire region?We’re looking for a dynamic professional ready to navigate the vibrant commercial landscape of Central Italy.As our Sales Business Partner – Central Italy, you’ll play a pivotal role in supporting and developing our...
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Entrepreneur in Residence
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Genoa, Italia Maritime Ventures Company Builder A tempo pienoAbout Maritime Ventures Maritime Ventures is a venture builder supported by CDP Venture Capital, together with leading industrial, financial, and innovation players from Italy and Germany. Our mission is to launch 10 high-impact startups to drive the digital and sustainable transformation of the maritime industry. Backed by key partners like Fincantieri, PSA...
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Cs front office
2 settimane fa
Genoa, Italia Disability Solutions A tempo pienoDescription We are looking for a maternity substitution in our Customer Service TeamProviding high quality service to customers.Efficient communication with interfaces to provide product/services information and resolve any emerging problems that our customers might face with accuracy and efficiency. Keeping data consistency within the system and archiving...
Head of Italy Integrated Customer Experience
1 ora fa
As Head of Italy – Integrated Customer Experience, you will be responsible for leading the Italian Integrated Customer Experience organization at Maersk, ensuring exceptional service delivery across the full end‑to‑end customer journey.You will guide and develop a team of managers and specialists, driving performance, productivity, customer satisfaction, and continuous improvement. Your mission will be to elevate the customer experience, strengthen engagement, and embed a strong Lean mindset across the entire country structure.Key ResponsibilitiesLeadership & People ManagementLead, inspire and develop the Italian managers and their teams, fostering high performance and a collaborative culture.Build strong people engagement, ensuring clarity, feedback, coaching and talent development.Create an environment that promotes ownership, accountability and continuous learning.Customer Experience & Service ExcellenceEnsure a seamless, integrated customer experience across all touchpoints in alignment with Maersk’s global standards.Monitor and improve key customer satisfaction metrics, including NPS (Net Promoter Score) and customer effort indicators.Strengthen customer‑centric behaviors and service mindset across the team.Operational Performance & ProductivityOversee operational performance, ensuring adherence to service KPIs, SLAs, workload balancing and efficiency targets.Drive productivity through data‑driven decisions, forecasting and resource optimization.Ensure accurate and timely reporting on performance, service levels and customer outcomes.Continuous Improvement & Lean CulturePromote a Lean approach, identifying process gaps, waste reduction opportunities and simplification initiatives.Lead and support Kaizen/Lean projects to enhance service quality and operational consistency.Collaborate cross‑functionally to streamline processes and elevate best practices.Who We’re Looking ForProven experience leading Customer Service / Customer Experience teams at managerial level, preferably in logistics, supply chain or service‑driven environments.Strong people leadership skills, with experience managing leaders/managers.Solid understanding of customer experience metrics, especially NPS, and how to translate insights into action.Strong analytical mindset with experience in data‑based decision making and performance reporting.Experience in Lean methodologies (Lean certifications are a plus).Excellent communication, stakeholder management and problem‑solving abilities.Fluent in English and Italian.What We OfferThe opportunity to lead a strategic function within a global, industry‑leading organization.A dynamic and international environment focused on innovation, customer excellence and professional growth.The chance to shape the future of the customer experience in Italy, supporting Maersk’s integrator strategy.Ready to Make an Impact?If you’re a passionate leader who thrives on driving customer excellence and developing high‑performing teams, we’d love to hear from you➡️ Apply now and help us deliver a world‑class customer experience.Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing #J-18808-Ljbffr
