Sr. Service Designer

Social network you want to login/join with:Fresenius Medical Care, a worldwide multinational company and leader in dialysis machinery production and renal treatment services, is looking for aSenior Service Designer for the Digital Services and Solutions team.The selected candidate will report to the Director of User Experience – Digital Services and Solutions.The Service Designer will collaborate with global multidisciplinary product teams to develop service offerings within Fresenius's ecosystem.Responsibilities include:Conducting stakeholder discussions to identify innovation opportunities.Gathering requirements during discovery phases.Designing prototypes of improved business processes.Testing innovative solutions.Gaining deep domain knowledge to propose enhanced solutions.We seek a resilient, adaptable problem-solver with excellent organizational, communication, interpersonal, and teamwork skills.This role is based anywhere in Italy, with an Italian contract, 100% remote work, and up to 15% annual travel, including international.Critical duties include:Partnering with stakeholders to define service requirements.Identifying user needs and journey improvements.Leading end-to-end service design projects.Conducting user research and customer journey mapping.Synthesizing data to understand user workflows.Contributing to customer experience goals.Communicating findings and recommendations.Developing service blueprints and visualizations.Measuring service effectiveness via customer satisfaction scores.Mapping processes for improvements.Proposing solutions to design challenges.Serving as a Human-Centered Design ambassador.Mentoring junior designers.Staying updated with UX trends.Requirements:Bachelor’s or Master’s in Human-centered fields or related experience.Minimum 5 years in Service Design for enterprise solutions.Technical knowledge in development methodologies and project implementation.Understanding of UX processes, tools, and templates.Proficiency in Figma (portfolio link required).Skills & Traits:Proactive, self-motivated learner.Strong business acumen.Storytelling and influence skills.Poised under pressure.Highly organized and detail-oriented.Excellent communication skills.Ability to multitask under tight schedules.Professionals with the required profile will be contacted. We thank all candidates; profiles will be kept for future opportunities.Fresenius Medical Care promotes diversity and equal opportunity. All talented applications are welcome#J-18808-Ljbffr