Front office manager

1 giorno fa

Ragusa, Italia Mangia's A tempo pieno

Mangia’s Resorts, a distinguished hospitality brand of Aeroviaggi S.p. A., embodies the essence of Authentic Italian Vacanza within the upper-upscale segment. With 17 owned properties across Sicily and Sardinia—including 2 city hotels, 10 four- and five-star resorts, and 5 clubs—Mangia’s offers guests immersive and memorable stays that celebrate Italian heritage, nature, and lifestyle. Reflecting our commitment to excellence and international recognition, two of our resorts proudly belong to the prestigious Autograph Collection by Marriott, while one is part of the refined Curio Collection by Hilton.Job descriptionOn the southeastern coast of Sicily, nestled between the blue of the Mediterranean Sea and centuries-old olive groves, Costa Ragusa comes to life with two unique experiences: an exclusive 5-star resort and a charming village that embodies authentic allure .We are seeking a Front Office Manager (FOM) to join our team at the property located in Ragusa for the upcoming 2026 season.The ideal candidate leads our reception team and ensure exceptional guest experience at Mangia’s. The role involves planning daily operations, supervising staff, handling guest requests, and driving service excellence.Key Responsibilities :Planning Front Office operations based on occupancy forecastsSupervises Front Office team and ensures service standardsHandles guest requests, complaints, and feedback directlyCommunicates guest needs across departments to ensure resolutionAuthorizes spending limits, room credits, and department budgetsParticipates in recruitment, training, and performance reviewsPromotes upselling and cross-selling to boost revenueLeads internal meetings and attends cross-departmental sessionsMonitors costs, revenue, and financial performance of the Rooms divisionReviews performance reports and KPIsWorks toward guest satisfaction targets and review score goalsRequirements :Proven experience in luxury hospitality, preferably in 5-star hotelsStrong knowledge of front office operations and guest service standardsProficiency in Opera PMS and other hotel management systemsLeadership skills and ability to manage and motivate a teamExcellent communication and interdepartmental coordination abilitiesFluency in English; additional languages are a plusProblem-solving attitude and attention to detailWhat we offer:Seasonal ContractAccommodation availableMeals providedCareer growth opportunities within the companyDynamic and collaborative work environmentOngoing training and access to professional development courses

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