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1 giorno fa

Bologna, Italia Cross Border Talents A tempo pieno

Want to Relocate to PortugalWe are looking for Italian-speaking talents who want to build a career in Customer Operations &International Support while working in a diverse multicultural environment in Lisbon. Position: Operations Customer ExpertLocation: Lisbon PortugalMarket: Italian-SpeakingYour Main ResponsibilitiesAs part of the Customer Service Operations team you will:Respond to customer requests via email chat contact forms and callsHandle support tickets related to general queries refunds or incomplete servicesCall users to speed up case resolution and improve communicationPerform back-office tasks that may involve outbound callsConduct outbound calls to promote products collect feedback and support customer successMaintain accurate records using CRM toolsAchieve performance goals and respect deadlinesProvide operational feedback and escalate cases when neededSalary Package With & Without AccommodationOption 1 With Apartment (Company Housing Included)Total Gross Cash Compensation: 1050 / monthIncludes:Base salaryMonthly holiday & Christmas allowancesMeal allowance (7 per working day)Apartment benefit-in-kind (200 declared on payslip tax-free until 31/12/2026)Health insurance from day onePotential productivity bonus (performance-based)Option 2 Without Apartment (You Arrange Your Own Housing)Total Gross Cash Compensation: / monthIncludes:Higher base salary (no apartment benefit)Monthly holiday & Christmas allowancesMeal allowanceHealth insurance from day onePotential productivity bonus (performance-based)Training InformationSchedule: 8 hours/dayTraining content includes system onboarding customer management product training & on-the-job practiceTraining allowance: 42.72 per dayPayment is made only if training is fully completedWorking Conditions40 hours/week 1 hour lunch break22 vacation days per yearItalian holidays applyIf you work on a Portuguese public holiday you receive a compensation dayOffice located near Oriente / Moscavide stations (easy access by metro bus train)Why PortugalA multicultural lifestyle sunny climate international work environment career growth opportunities and a great work-life balance. Want to apply or learn more Feel free to message meKey SkillsMicrosoft Access,SQL,Analysis Skills,Microsoft Powerpoint,Securities Law,Data Mining,Investment Banking,Market Research,Microsoft Excel,Visual Basic,Bloomberg,Data Analysis SkillsEmployment Type : Full TimeExperience: yearsVacancy: 1#J-18808-Ljbffr

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