Data Center Technician, DCC Communities

Job ID: | Amazon Data Services, Inc.Join our dynamic AWS team and become a critical guardian of global cloud infrastructure You'll play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide.Data Center Technicians should be willing to work independently and with a team. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to success. In addition to hardware and network repair, candidates will install equipment, create documentation, innovate solutions, and fix problems within the data center space. This team works in an environment that operates 24/7. Traveling within and outside of the regional work area is required.Key Job ResponsibilitiesPerform server rack installations, hardware break‑fix on various components, troubleshoot network issues, and respond to operational incidents that impact service availability, escalating to senior technicians and management as needed.Serve as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors.Perform on‑call duties and participate in scheduled maintenance and change management activities.Contribute to documentation and process improvement initiatives based on your analysis of operational issues.Help train and onboard new team members.Physical RequirementsRegularly lift and/or move up to 40 pounds; participate in group lifts for 41+ pounds.Work in cramped and/or elevated locations.Perform bending, lifting, stretching, and reaching.Stand and walk for up to 8+ hours a day.Ascent and descent of ladders, stairs, and gangways safely and without limitation.Work in a noisy environment.Work shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts).Essential RequirementsAbility to travel to or commute between data center locations as needed.Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational.Travel frequency will vary based on business needs and operational status of assigned facility.Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs.A Day in the LifeTake ownership of technical issues brought by the customer base, engaging other teams when needed to drive resolution.Solve problems at their root and step back to understand the broader context.Maintain service level agreements through the implementation of proactive issue detection and reporting.Required shift work including days, nights, weekends, and holidays.Travel within and outside of the regional work area is required. You will be responsible for having a reliable personal vehicle and a valid driver’s license.About the TeamDiverse Experiences are valued. Even if you do not meet all of the preferred qualifications, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS?Amazon Web Services is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stop innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureAWS values curiosity and connection. Our employee‑led and company‑sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. Endless knowledge‑sharing, mentorship, and other career‑advancing resources help you develop into a better‑rounded professional.Work/Life BalanceWe value work‑life harmony. Achieving success at work should never come at the expense of sacrifices at home; flexibility is part of our working culture.Basic QualificationsHigh school or equivalent diploma.Ability to work on a flexible schedule including days, nights, and/or weekends.1+ years of computer/server hardware troubleshooting or related IT experience.Preferred QualificationsExperience managing work and priorities through a ticketing system.Experience working in a Data Center environment.Associate’s degree, technical certification, or equivalent professional or military experience in a relevant field (e.g., computer science, networking engineering, etc.).Understanding of network design, protocols and layer 1/2 troubleshooting.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.The base pay for this position ranges from $50,600 per year in our lowest geographic market up to $113,200 per year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job‑related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign‑on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.#J-18808-Ljbffr