Customer Success Manager EMEA
5 ore fa
About us Siemens Digital Industries Software - Transform the everyday. Let\'s make the difference together Meet the team - Video Siemens Digital Industries Software (DISW) is a leading provider of solutions for the design, simulation, and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are being conceived and manufactured using our Product Lifecycle Management (PLM) software. We offer a role with responsibility, independence and the possibility to contribute proactively. We foster a teamwork culture with room for individual development Please visit . About the Role We are looking for a Customer Success Manager to work with our Enterprise SaaS customers to drive business value using our cloud platforms. You will play a crucial role in engaging with customers to help them quickly realise the value of our solutions. This role is based in Italy and you must be happy to travel to customer sites when required both in country and occasional regional travel. Key Areas of Responsibility Drive customer satisfaction - Deeply understand each customer\'s objectives and act as a trusted advisor. Deliver above-benchmark satisfaction at key adoption milestones and through annual health checks. Ensure verified value outcomes - Make sure customers adopt our products and realize measurable business value. Challenge customers to stay focused on outcomes and avoid unnecessary complexity. Define, drive, and demonstrate the value delivered, while identifying opportunities for continuous improvement. Accelerate time-to-value - Collaborate with sales before contract signature to shape a customer success plan. Drive product adoption and monitor usage across your portfolio. Secure expansion and renewal - Identify upsell and cross-sell opportunities by understanding your customer\'s business. Work closely with sales to ensure successful renewals. Champion profitable outcomes - Promote simplicity in customer engagements, help sales achieve scale, and leverage repeatable processes and best practices. Lead cross-functional collaboration - Act as a customer advocate across Siemens. Ensure feedback loops to improve products, services, and processes. Intervene to prevent or resolve escalations, and work collaboratively with regional and global customer success teams,
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Milano, Italia Siemens Ag A tempo pienoA leading technology company is seeking a Manager of Customer Success in Milan to lead a team across the EMEA region.You will drive customer value and adoption of their SaaS portfolio, inspiring your team to deliver exceptional experiences.The ideal candidate will have a proven track record in B2B SaaS, strong leadership and communication skills, along with...
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Customer Success Team Leader
27 minuti fa
Milano, Italia Siemens AG A tempo pienoOverview Job Family: Software Req ID: About us Siemens Digital Industries Software - Transform the everyday. Let's make the difference together! Meet the team - Video Siemens Digital Industries Software (DISW) is a leading provider of solutions for the design, simulation, and manufacture of products across many different industries. Formula 1 cars,...
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Customer Success Team Leader
5 giorni fa
Via Milano, Italia Siemens AG A tempo pienoOverviewJob Family: SoftwareReq ID: About usSiemens Digital Industries Software - Transform the everyday.Let's make the difference together!Meet the team - VideoSiemens Digital Industries Software (DISW) is a leading provider of solutions for the design, simulation, and manufacture of products across many different industries. Formula 1 cars, skyscrapers,...
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milano, Italia Siemens AG A tempo pienoA leading global technology company is seeking a Customer Success Team Leader in Milan, Italy. The role involves guiding Customer Success Managers across the EMEA region and managing strategic customer relationships. Qualified candidates will have experience in B2B SaaS, strong leadership skills, and the ability to drive adoption and retention. The position...
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EMEA Customer Success Team Leader – Enterprise SaaS
27 minuti fa
Milano, Italia Siemens AG A tempo pienoA leading global technology company is seeking a Customer Success Team Leader in Milan, Italy. The role involves guiding Customer Success Managers across the EMEA region and managing strategic customer relationships. Qualified candidates will have experience in B2B SaaS, strong leadership skills, and the ability to drive adoption and retention. The position...
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Customer Success Team Leader
5 giorni fa
Via Milano, Italia Siemens AG A tempo pienoOverview Job Family: Software Req ID: About us Siemens Digital Industries Software - Transform the everyday. Let's make the difference together! Meet the team - Video Siemens Digital Industries Software (DISW) is a leading provider of solutions for the design, simulation, and manufacture of products across many different industries. Formula 1 cars,...
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Enterprise SaaS Customer Success Manager
1 settimana fa
Milano, Italia Siemens Mobility A tempo pienoA leading technology company is seeking a Customer Success Manager in Italy. This role involves driving customer satisfaction, ensuring they realize the value of SaaS solutions, and collaborating with sales for upsell opportunities. Candidates should have strong customer management skills, fluent English and Italian, and experience in managing relationships...
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Customer Success Manager
4 settimane fa
Milano, Italia Siemens Digital Industries Software A tempo pienoAbout Us Siemens Digital Industries Software (DISW) is a leading provider of solutions for the design, simulation, and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are being conceived and manufactured using our Product Lifecycle...
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Customer Success Manager EMEA
6 ore fa
Milano, Italia Siemens Mobility A tempo pienoSiemens Digital Industries Software - Transform the everyday. Siemens Digital Industries Software (DISW) is a leading provider of solutions for the design, simulation, and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are being...
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EMEA Enterprise Customer Success Manager – SaaS Growth
4 settimane fa
Milano, Italia Siemens Digital Industries Software A tempo pienoA leading industrial software company in Milan is looking for a Customer Success Manager to engage with Enterprise SaaS customers and ensure they realize business value from our solutions. The ideal candidate should have proven experience in customer success management, excellent communication skills in both English and Italian, and a strong understanding of...
